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Complaint Details
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Initial Complaint
11/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hired on referral from our local nursery, they were supposed to plant our entire yard, take care of some existing trees, etc. Big job. **** showed up originally, nice guy and knowledgeable, but then that was it. The people who showed up to work had no idea what they were doing, dug tiny holes and brought un-labled, sick plants. Most of what they planted died within the first week, half of it wasn't even the right plant or was in the wrong place. When we showed them right away we got "It may come back" or "we'll replant next year, the season is gone". Of course they did not. They never finished, **** left and nobody else there knew what was going on. Two years later of not responding to us they now pop up asking for full payment to consider it "done" or MORE money to finish, despite an abandoned job and majority failure, but we've replaced most the plants ourselves now. We have made partial payment, at dispute is what is left. We have offered to pay for the plants, despite most of them failing, or full if they come back to finish. They are demanding full payment, no conditions or they will **** Its been 3 months of harassment now.
Business response
12/11/2023
We have contacted the client and agreed to a resolution
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.