ComplaintsforNorthedge Steel, LLC

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a building from "Amish Sheds Direct/USA Buildings Direct" on 6/6/24 and paid a down payment amount of $663.71.Contacted by ****** ****** from Northeast Steel on 6/11/24 to schedule installation. Between 6/11/24 - 8/8/24 I spoke with ****** as well as their scheduler multiple times to get clarification about building codes and to confirm that the installers could complete the building without damaging my newly landscaped yard (which I was told 2x that it wouldn't be an issue). I incurred $1,400+ in damages due to the installers and I provided those receipts to Northedge Steel.Install took place on 8/8/24 and I contacted ******** ***** on 8/9/24 to report damage to my property by the installation crew. My girlfriend was present at the property during the install and told the crew multiple times that they were damaging the lawn. She was told not to worry because their insurance company would cover the damages.On 8/19/24, ******* ******* contacted me about the damages and other structural issues we were having with the building (scrapes in siding, miscolored door/bolts, water intrusion and the damaged landscaping). I have provided ******* and ******** ****** dozens of photos of the damage as well as the water intrusion, yet they have failed to even schedule someone to come out and assess the problems we are having with the ************ personal property is now being affected by the water intrusion and I'm concerned that I will have more expenses due to my property being damaged. I have tried to contact Northedge Steel multiple times over the past 2+ months but I cannot get anyone from their company to fix these issues.Instead, I only get contacted by them seeking to be paid the remainder of the balance due. I contacted them again today to find solutions to these issues and have received no response. I will be forced to pay out of pocket to have a 3rd party contractor come and address these issues since Northedge Steel has failed to do so.

  Business response

  10/18/2024

  Below is our latest correspondence with the customer regarding this complaint. As stated we take responsibility for the construction issue he is facing and are looking to resolve it swiftly. We passed the yard damage through the appropriate channels with the contractors insurance. Based on the information the customer provided and what the insurance adjuster had witnessed, they provided him with a sum that he found to be unsatisfactory. Because of this he is insisting that we reduce the bill by the full amount he believes he is due. We have given several good faith discounts and value adds to attempt to help the situation. However, in order for us to return to complete the repairs we need to be in agreement with the customer that when the work is completed the now past due payment will not continue to be held over us against his disagreement with the third party insurance payout.

   

  We need to clarify that this conflict is the result of two separate issues. The first with the construction of the building and the second being the damage caused to the landscaping during erection. We have previously presented multiple solutions to the issues on your building, as well as the issue of the landscaping damage, which have ultimately been rejected due to your request for what we view as an extreme discount related to assumed landscaping costs. While we understand the severity of the landscaping issue, we have already worked through the proper claims process with the insurance company to remedy the situation and would now like to move to resolve your building issues.

  The issues you are experiencing with the building are unrelated to the damage to the landscaping. However, the delays that you are experiencing in the fix of the building are a direct result of your rejection of our offers made to remedy the additional landscaping expenses. We cannot commit to a date to complete the necessary repairs until we have an agreement from you that when we take corrective action the balance of $4,141.42 will be paid when the work is satisfactory.
  
  As for the matter of the landscaping, we will not take full responsibility as we took the necessary measures to ensure that we had a proper amount of working space. I acknowledge that you informed our team that you had
  landscaping work around the building, but during those calls, you also confirmed that there would be three to five feet of clearance around the building for working space. Based on the images you provided, the crew had no more than one foot of concrete to work on without intruding on the landscaping, making this an impossibility to not work on the land. This said we believe we have made all possible concessions to remedy this situation and will not be accepting any further counters on the buildings cost due to this issue.
  
  We arrived at this balance after; reducing the balance by $600.00 as a good faith discount, crediting the 36"x80" door due to your dissatisfaction with the product, swapping the zinc screws for color matching screws, and applying the concrete sealant to prevent further seepage. To be clear the latter two items were not part of your original purchase agreement, but we recognize that you may not have been made aware of these at the time of purchase and want to take the opportunity to apply these at no additional cost to ease the issue further.
  
  We are eager to resolve these issues as soon as possible to prevent any further damage to your property. If you can agree to our terms of resolution, based on our current schedules, we can schedule the repairs for this building as early as Thursday, October 24th, or Friday, October 25th should either of those dates comply with your schedule.
  
  Thank you for your understanding, and we look forward to hearing back from you and moving to a swift resolution.

  Customer response

  10/18/2024

  The response you provided from Northedge Steel is the exact same response that they emailed me a few days ago.  I do not accept their explanation or lack of initiative to fix the issues I am still experiencing.  Below is my response to their email:

  Im disappointed in your response.  Honestly, the fact that you are trying to put the blame on me for this situation is appalling.  *********** assured me they would avoid damage to my yard.  Not only did I give your company the dimensions of the concrete slab in advance of scheduling the installation, I also provided your company with photos of the pad before you would schedule the installation.  You had all the relevant information in advance and you still scheduled the installation and guaranteed me (TWICE) that there would be no issues with the new landscaping.
  
  Your crew then wanted to finish their work and continued to destroy my yard in a pouring rain storm to the point that my girlfriend had to ask them to leave at 9:30pm. They assured her multiple times that the damages would be taken care of but that we must allow them to continue working so they could get to another job.  She repeatedly asked them to leave as it was blatantly obvious that they were causing damage to the property. 
  
  Every other contractor who has done work on my property has put down decking/plywood on the grass (even as recently as last week when we had a hot tub removed) yet your installers did nothing to protect my property, even after I proactively contacted you twice to warn about the new landscaping.  You have not operated in good faith and any suggestion that you have is laughable. 
  
  To allow a building to go up and not disclose to the customer that water will intrude if a "sealant upgrade" isnt purchased is one if the dumbest things I have ever heard of.  Who would agree to buy a building that costs thousands of dollars knowing it would leak?  What good would a structure like that do for anyone? Furthermore, whoever handles your sales did a horrible job because the "sealant upgrade" and an upgrade to make sure the bolts actually match the siding color were never mentioned or offered.  Those would have been red flags immediately to any potential client that you are not a business worth working with.  Had I known any of that, I would have avoided doing business with you in the first place.
  
  The bolts not matching the siding is one thing, but you trying to act as though I should be upcharged to make sure the building doesn't allow water to intrude is complete fraud.  My personal property that has been stored inside the faulty/leaky building that you installed has been damaged.  And while I appreciate the fact that you actually took responsibility for that, I wasn't the one who caused that. You provided me with a product that isn't functioning property.  Either the materials are flawed or the installation wasn't done properly.  So please spare me the line about you trying to go above and beyond by offering to seal the building and make the bolts match.  We both know those are basic things that should have been done in the first place and not 3 months after installation.
  
  I have no issues paying for the building that I expected to receive, MINUS THE DAMAGES THAT YOUR INSTALLERS CAUSED TO MY PROPERTY. Fix the issues in a timely manner, credit me for what is incorrect with the structure and make me whole for the damages that were caused to my property and I will gladly pay the remainder of what is owed.  But let me make this abundantly clear, I will not continue to be blamed for an issue I did not cause and proactively tried to avoid.  Do not go down that road with me again.  That is completely unacceptable.
  
  I have done nothing to cause any of this.  If you want a swift resolution then do whats right.
  
  It's shocking to me that there doesn't seem to be anyone in your organization that holds themself to any sort of standard of work or professionalism.  Luckily, this is a one-off project for me and I will never had to deal with you or your company again.  I really do feel bad for the individuals and companies that are forced to work with your group on a consistent basis.
  
  In complete transparency, I have contacted the Better Business Bureau and I am in the process of filing an official complaint against your organization.  Additionally, if these issues are not resolved completely in a timely manner after this email, I will do everything in my power to warn potential customers about ever thinking of doing business with your company by actively voicing my displeasure and detailing this terrible experience on every message board and review website I can get my hands on.
  
  I look forward to your response and I really hope that there is at least one person in your organization that has some sort of morals and can make this right once and for all.  As I mentioned before, if we do not have a plan of action in place by the beginning of next week, I will be forced to contract with a 3rd party contractor to fix the issues that you have caused and I will be using the funds I have put aside to pay for the remainder of the building to do so.
  

  Business response

  11/04/2024

  Hello *****,
  I wanted to take a moment to clarify our position regarding the recent project and ensure were aligned moving forward. Our goal is to ****** a positive resolution, so Id like to present the objective facts surrounding the situation.
  We appreciate you informing our team about the landscaping work around the building. However, the images you provided of the completed concrete pad on July 21st did not include any landscaping details. When we spoke on July 29th to schedule the building installation, you confirmed there would be three to five feet of clearance around the building for our crew to work. This information was crucial for our planning.
  As of October 30th, Im happy to report that Northedge Steel has completed all agreed-upon repairs, including addressing water intrusion, matching s**** colors, and correcting panel markings. Additionally, were providing a $600 reduction in your balance as a gesture of goodwill, along with a $430 credit for the 36"x80" door to address your concerns.
  Regarding the landscaping, I want to confirm that we have completed the insurance claim process, and you have been compensated accordingly. While we acknowledge the landscaping issues, we must emphasize that we relied on your confirmation of adequate clearance around the building. Our team made every effort to ensure we had the necessary space to work effectively and responsibly.
  We truly appreciate your understanding and cooperation as we work together through this situation. If you have any further questions or ideas on how we can best move forward, please dont hesitate to reach out.
  
  

  Customer response

  11/04/2024

   I am rejecting this response because:

  The total cost of the building was $6,167.53.  I put down a deposit of $913.71 which brought the balance due to $5,253.82 before installation.

  I will accept the credit of $430.00 for the miscolored door which would bring the total due to $4,823.82.

  The installers caused $1,479.04 in damages to my property and I have received a check from your 3rd party insurance provider for only $112.34.  Your installers guaranteed us (after we told them multiple times that they were damaging our property) that their insurance company would cover all our losses.  Based on that, I believe that you owe me for the remainder of the property damages minus the insurance check of $112.34 which is $1,366.70.

  Taking $1,366.70 off the total due of $4,823.82, we come up with a balance of $3,457.12.  I will gladly write you a check for $3,457.12 but I will not be paying you a cent more than that.

  I was very proactive in giving you the dimensions of my cement pad.  I provided you with photos and I called twice to inform your scheduler that we had brand new landscaping around the building.  Furthermore, as soon as the installers arrived, we informed them that we were concerned that they would damage the lawn and they still decided to work through a pouring rainstorm with no regard to our concerns.

  Send me a final invoice for $3,457.12 and I will pay you upon receipt.  I will not agree to a price any higher than that amount.

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a small metal garage from NorthEdge Steel on 10/3/2022, to be delivered to my address and setup within 6 weeks. I paid a 10% deposit up front. There were several scheduling issues on the company's part, so they did not get out to deliver the product until 11/2/2022, and then, they only set it up partially as they realized they did not have all the parts with them. They scheduled to return the next week to finish. I took the day off work to be home the following week, and they never showed or called. I called and they told me they were having trouble reaching the contractor so they rescheduled me. This no show, no call has happened a total of 3 times now. As of today, it has been 11 weeks since ordering the building and I still have no usable structure, and the company is not returning my phone calls.

  Business response

  01/16/2023

  Good Morning! This installation issue has been resolved. The customer has accepted the resolution we provided and has paid her balance in full in recognition of the completed project. Please let me know if I can provide further documentation on this matter.

• Initial Complaint

  08/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  we ordered a garage on the 6/6/2022 from Bubba's storage solutions to be built on our property in ****** **. He contracts for Northedge Steel we paid $1481.96 deposit said it would be **** weeks before they could start on it now it has been 10 weeks this week they are telling me its going to be a few more weeks now because its a rural area that is no excuse they failed to tell us this when we ordered the garage and paid the deposit

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