ComplaintsforCampersInn RV of Raleigh

• Initial Complaint

  06/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On January 31, 2024 we purchased a 2022 Fleetwood Southwind 35k Motorcoach from *********** of Raleigh. During the purchasing process, we met with the Finance person (*****), he informed us of other coverages to protect our motorcoach. One insurance purchase was for tires and roadside assistance. which was at an additional cost. The second was an extended bumper to bumper coverage for the motorcoach itself. He specifically stated to us that the policy cover such items at slide issue, appliance items..........etc. also at an additional cost Before we left the dealership, there were a few issues that needed resolved and we planned to bring the motorcoach back for repairs. Well during our trip home, we noticed the front slide worked itself out and needed to looked at. When we went back to the dealership, they said it just needed to be resynced. Which they said it was done. again on our way back home the front slide again worked itself out and needed to be fixed, we contacted the dealership and was advise to bring back so they could look at it.............long story short we brought the motorcoach back serveral times for the same issue which was never fixed. In addtion, the bumper to bumper coverage we purchased did not cover the slide out issues as stated by ***** when we purchased the policy and therefore the dealership was trying to get us to pay for the repairs, which was never done. WE canceled this policy and believe since this issue was noted during the policy should be covered.

• Initial Complaint

  04/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The intent of this letter is to describe our experience in purchasing a brand new camper from Campers Inn of Raleigh (***** location). We have been budgeting for a new camper for some time as we have tent camped for many years. We were excited to meet our financial goals and begin our new adventure. The camper was purchased March 7, 2023. My husband took time off work for our first family trip. We prepared for our first excursion. On April 3,2023 we planned to camp at Jordan **** for Spring Break with our children in a brand new pull behind trailer camper.Before we left, my husband was checking the camper, he realized the slide was not working. We tried to troubleshoot but to no avail. He took it back to the Campers Inn for assistance. The tech evaluated it and diagnosed the problem as a clutch/gear issue. The tech showed my husband how to work it manually for our immediate trip. Campers Inn scheduled to have it fixed at a later date. Although we were disappointed with this first mechanical issue, we continued with our camping plans. The disappointment stems from the fact that this is a brand new camper, not a pre owned camper. This was the first red flag that the camper was unfit for use.We pushed through and were optimistic about our camping trip. We traveled about 20 miles. ** I was following my husband (he was pulling the camper), pieces started flying off from under the camper. Suddenly water started spewing from the holding tank. Broken pieces hit my windshield and other vehicles on the freeway. I was trying to dodge the projectiles and avoid a car accident with the traffic surrounding me. Someone could have been injured or killed on I-40 from the camper debris. The children were traumatized and were understandably upset. My husband pulled over on the ****** exit slightly impeding traffic and causing a dangerous situation. My husband and another gentleman who pulled over to help, used a ratchet strap to hold the pieces together. Our children were afraid and it was traumatic. The entire water tank had fallen off the bottom of the camper. Originally, the only attachments to keep the water tank in place were two nylon straps . These nylon straps were the type and durability of a backpack strap (Photo A). We drove directly to Campers Inn. We explained the events, unpacked our belongings from the unit and left the camper there. The negligent representatives from Campers Inn should not have allowed us to leave/drive the camper off the premises without any type of inspection when we originally purchased it. We were told the camper was winterized and had no fluids. Yet the representatives were clearly incorrect and misleading.Because of the above concerns, we are requesting a full refund of $34,100.18. We had the trailer for only 4 weeks and technically never used it. It was parked in our yard for three and half weeks before we even moved it. We haven't even made the first payment on it. Our family has lost faith in your company, and we are not interested in a trade-in or any other type of transaction with the exception of the full refund. Why would we continue business with a company that put us at serious risk of injury? We would not feel safe purchasing any vehicles or units from your company. Surely, no one would want a broken new camper. Campers Inn should be ashamed and embarrassed by this transaction. Surely management will reimburse us for this purchase to prevent litigation and negative publicity. This is common sense and the only solution.

• Initial Complaint

  03/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2021 21ft travel trailer around May or June of 2021. I got the trailer home, it rained the next day. Its a brand new trailer. It leaked really bad, and the wall by door bowed out. We took ot back and requested the same trailer, but a different one, to which we were denied. They said they would fix it. So, they called use and said the leak was fix, but had to order parts for wall. At this point it sat there for 3 months. They said we could pick it up, so we did. Got it home, still leaked really bad, and it turns out all they did was goop a lot of sealer where they thought it leaked, so it looks horrible, and the sky light above shower filled with condensation and warped. Its still like that today, but it had to go back yet again to fix a leak they were to fix the 1st time. 3 more months later, still no parts have shown, ane we were told we could pick up trailer again. I gave them 5000 down for a brand new trailer that is full of problems. I HAD TO continuously email and call to find out if parts to complete the repairs ever showed up, and finally they shown. I have full email history if you need it. The trailer still sits at Campers inn today. They have had my trailer 6 out of the 9 months I have owned it. Not to mention the bad tire on passenger side of trailer that they insist is fine, but I know for a fact its not. I want compensation. I believe the monthly payment that I made for every month that it has sat there is warranted. This was supposedly a brand new trailer.

  Business response

  03/31/2022

  Business Response /* (1000, 5, 2022/03/21) */ Mr. ***************** dropped off his unit 1/27/2022 in accordance to our work order ********** and our drop off schedule for lingering part install of a wall panel and to look at his tire. Friday March 18th service writer*************** called and spoke to Mr. ********* that repairs are completed and scheduling a time to pick up. Mr. ********* said he might be able to pick up Monday March 21st and we have not heard from the customer until receiving this complaint. His unit is ready for pick up and use. Consumer Response /* (3000, 7, 2022/03/21) */ Please ask them when I bought trailer, how soon it was in shop, how long it sat there. I have emails for everything. Nothing was done in a timely manner, this was a brand new trailer, with spotty work done.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩