ComplaintsforEDGE Express Car Wash
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Complaint Details
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Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Their app/website does not allow me to cancel monthly subscription. I can only suspend the service, I do not wish to suspend I need it cancelled. I have emailed them several times but no one is replying.Business response
07/09/2024
Customer emailed us on 7/8/24 to cancel his membership. We responded to his email and cancelled his membership on 7/9/24.Customer response
07/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. To confirm the first request was sent on 7/3/24 and again 7/6/24 and 7/8/24. It was not until we file claim that they resolved the issue.
Thank you.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.