ComplaintsforStott`s Ford, Inc.

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The dealership did not send me a title to my truck, nor did they send me the tags. They were supposed to send that information immediately after purchase so I could pay for property taxes and tags online. They did not. I called four days before my temporary tag expired (11/15/023) and spoke to *********************, the sales manager and told him that my tag ran out in four days. He said hed take care of problem. On that call a lady gave me the information to pay my property taxes and tag fees, which I did online that same day. My temporary tag expired on November 19. I kept thinking the tag and title would show up, but they didnt. After going to the **************** ******** thinking they could help, they said it was a dealership issue and to contact them. I called Stotts yesterday (11/28/2023) and ********************* said I didnt know your tag ran out. Thats not true, and theres a witness to that untruth. The lady that answered the call heard the entire conversation. Yesterday I called Stotts **** AGAIN, and ********************* said he would overnight my tag. Meanwhile, my new truck (F-350), has been parked for ten days because I STILL dont have a valid tag. I THINK hes trying to punish me because we had words when I called the first time about this problem. He admitted on the first call I dropped the ball. I was upset, and I am still. I still dont have a tag for my truck. Its still parked because I cant drive it without a valid tag.

  Business response

  11/30/2023

  I received an email from **************** yesterday explaining his frustrations with not having his tag or title. I promptly replied to his email.  I previously was not aware of this situation. I apologized in my email for for his frustration. I explained to **************** that we promptly submit tag work to South Carolina ***. I also explained that the *** is very short staffed and it takes longer than usual to get tag work completed. I also explained that the title is issued from the *********************** and we have no control over the time frame that takes. **************** received his tag yesterday before 1 pm.  The one thing we do have control over is knowing when his temporary tag was due to expire. Then we could have issued **************** another temporary tag. My team definitely dropped the ball with not issuing him another temporary tag before his expired. Again in the email I apologized for that. The two individuals that are responsible for making sure temporary tags are current have been reprimanded. This was an honest mistake on our part that unfortunately a customer feel thru the cracks.  No excuses it was totally our fault that we let his temporary tag expire.

  ***********************

  PRESIDENT 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩