ComplaintsforTrupoint Memorials Brands
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Complaint Details
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Initial Complaint
10/04/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Prior to ordering an urn from Trupoint, I received confirmation from them in an email that the height was 11 inches tall. I was diligent in double checking because the columbarium niche is only 11.5 inches tall. When the urn arrived, I didn't even unwrap it because it appeared to be too tall. It measured a bit over 12 inches. The least expensive method of return shipping was $21.08. I have an email trail from them. First they promised $8 in shipping, then to do the right thing, and now their explanation for not doing anything is that the height on their website is what their rep told me in the email, which makes no sense as the problem is that the height was wrong on their website and the urn is taller and never would have been ordered if the correct height had been on the website. They should pay the return shipping as it was their error that resulted in the order. This has being playing out during the entire month of Sept. 2022. You are showing a different address for the business which their website shows as 1013 Castle Rd, Wilmington, De 19805, tel. 302-663-7043. Just a hunch on my part from the emails and the fact that I've yet to have anyone answer the phone, but I wonder if this company is based overseas. Thank you.Business response
11/28/2022
Business Response /* (1000, 9, 2022/10/13) */ Hello, Thank you for reaching out to us regarding this concern. Please be informed that the refund for ***** ****** Order **** has been issued, first week of October. Best, Bonevie Consumer Response /* (3000, 11, 2022/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) No refund has been issued to the paypal account as of this morning. Consumer Response /* (2000, 15, 2022/10/20) */ Refund finally rec'd. It came from Israel so I was right about this not really being an American company.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.