ComplaintsforSupreme Pools, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On February 15, 2022, Supreme Pools agreed to install a pool at the Ojedas home. On June 27, 2022, the company was notified in writing that the Ojedas were not happy with the pool installation that had been completed up to that date, specifically, that the hole had not been dug out enough and that the pool was sitting too far up from the ground. company proceeded to grade around said side and eventually poured concrete over an area that was not suitable for concrete. After having another pool expert review the installation, the following must be corrected in order for the Ojedas to get the installation they paid Supreme Pools to complete:a.The slide must be removed;b.All concrete must be removed;c.The pool must be removed by crane;d.An additional area must be dug under the pool to set the pool at a proper level;************* and backfill material must be hauled in;f.Any damaged plumbing must be replaced;g.The pool must be reset;h.New concrete must be poured; and i.The slide must be replaced.The estimated cost to perform this work is $76,546.16. In addition to the aforementioned issues, the Ojedas have notified the company on multiple occasions that there is cracking and chipping in the concrete. The contract states that the company offers a 1-year warranty, yet there have not been any reasonable efforts to address the issues presented. Over $65,000 was originally paid to Supreme Pools for subpar pool installation and concrete.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.