Customer ReviewsforPrimo Water Corporation

I provided a credit card on file for auto payments and they never send monthly statements. They then sent it to a collection agency. They say they can no longer handle this. They also state that supervisors do not take calls. The collection agency number they provide never answers or calls back. So basically, there is nothing at that point you can do. No customer service at all.

Closed account in May due to continuous lack of attention to order cancellations and changes. They agreed with the error and promised to accept the returns and refund the account. They came in early June and picked up erroneously delivered water bottles and all of the empties.Since then my account has shown the credit amount but no refund has been issued. I've called several times and been promised that the refund will be issued and I've also reached out on the "Contact Us" form, with no response. I'm totally fed up and am sure that they have cheated ***** advice: Do not give them your money. Find a locally-owned water source instead.(one-star rating because I cannot leave a zero-star review)

Scamsters and never deliver water on time. The staff on the customer service line is very inefficient and rude. ******** service and overcharge customers.

Less than1 like .25 Deceptive and scam to get you to order water at ******. Promise a lower price charge a higher price. Promised no delivery charge and charged $14 to deliver water. Sales at ****** so you feel its a great company to be at ******. Lousy customer service with empty promises. Never follow through with promise to deliver the promise of picking up water. I cant believe a company at ****** selling within ****** is so deceptive and a true scam. Im so frustrated and its about principle. I was promised $5.99 per 5 gallon and charged $7.49 plus delivered spring water with purified water and charged without consent. I was charged delivery but promised free delivery. Ive called over 5 times in one day and got different answers. DO NOT TRUST PRIMO WATER - even at ******. Its very disappointing. Ill never sign up with this company again. This company has 0 customer service. They are out to overcharge and frustrate you.

Outside of making routine deliveries, Primo Water is completely incompetent in every other aspect of their service. When we first started, the delivery guy dropped our water dispenser on the ground and casually said, If its broken, just call and have them resend you one. It ended up being broken, and it took two weeks of constant calling and following up before they finally issued a new water dispenser. That should have been the first sign of how poor their service really is.What truly crossed the line was when I moved and updated my address. Instead of handling the change properly, they created duplicate water orders. Despite being told the earlier delivery was canceled, they delivered it anyway, making the second order completely redundant. I tried logging into my account to fix it, but its been down ever since the address change. After multiple calls to their customer support, being told a series of excuses about system delays and evacuated offices, and being reassured the duplicate order wouldnt be delivered, they delivered it ********* make matters worse, the delivery driver never takes all the empties, leaving me with a growing stockpile of empty bottles. And their customer service? Useless. Theyll say anything to get you off the phone, and nothing actually gets resolved. No one replies to emails, and its a nightmare to deal with them.Paying customers should have their lives made easier, but Primo Water is a complete pain to work with. Im honestly glad this happened because I found another water company that charges 25% less. Its surprising that ****** endorses such a low-quality service. Do yourself a favor and avoid Primo Water!

Worst experience. Ive ever had with a company. From the day I signed up it had been nothing but problems. They show up when they want, deliver what they want and charge what they want. I notified them 2 weeks before I moved that I was moving and needed my address changed. They delivered to my new home and also delivered to my old home. Contacted them 2 more times, via email and phone about it, still didnt change it. I chatted, called and emailed them I wanted my account cancelled. They assured me over phone my account would be cancelled and they would pick the bottles up on 10/9, someone showed up 10/1 without notice to get them (luckily no one was home). On 10/8 they deliver to my old address AGAIN and tried to charge my card (I blocked them so it declined) Emailed them once again that my account is suppose to be cancelled. They email me back saying my account will be cancelled and they will pick up bottles on 10/24. This company is plain out incompetent and unethical. I have emailed them now at least 5 times, called them 3 times, chatted twice and sent messages through the contact page about these issues and they still cant get their act together. I have contacted my bank and reported any charges from them as fraud and will pursue legal action if they attempt any collection on me. I should have read the reviews because they are all true, this is an absolute disaster of a company and they need to be investigated by the ***.