ComplaintsforMessick Properties Group, Inc.

• Initial Complaint

  12/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In the last few months we have had two late charges posted to our account ledger. Since this occurrence we have emailed the property manager/owner a total of three times, along with a detailed voicemail which was recommended we include according to ******* Properties clerk. Documented in the ledger, all rent payments were paid in full before a late charge should have been applied (rent payments due before the 5th of each month). A rent payment of $375 was paid on 8/30/22 for the month of September. Instead of the payment being applied to rent, it was applied to an unpermitted dog fee ($500) which was not posted until 8/31/22. Second payment for September was paid on 9/3/22. During that time, a late charge for September was posted for $37.50. Another needless late charge was posted for the month of October totaling $42.50. Reverting back to the ledger, all rent payments were paid in full before a late charge should have been applied. I had the opportunity to speak with Cyndi ************ about our concerns, she mentioned there should not be any late charges on our account based on documentation in the ledger. Because these charges have not been removed, an accidental payment included one of the late charges which was applied to December's rent. A refund and removal of the late charges are needed. This event has not been the first time we had to connect ******* Properties via email with a delayed response. As residents, our issues should be addressed in a timely manner not months later. Attached is the account ledger with highlighted concerns. Yellow- payment dates and paid amounts Blue-Unpermitted dog charge Pink-Late Charges

  

  Business response

  12/09/2022

  We appreciate both Ms. **** and her brother as tenants at ***** ***** ***. 

  The situation Ms. **** presents in her complaint has a different point of view at ******* Properties.  The late fees were technically correct:  when the online payment system is used (as it was in this situation), payments apply to the oldest charges first, which is why the payment applied to the unpermitted dog charge instead of the rent (dog charge posted 8/31/22 and rent posted 9/1/22), and late fees were incurred in September and, subsequently, in October.  We have, however, posted credits for the late fees as of today, both $37.50 and $42.50, as goodwill. 
  

  Because of the way late fees pay out to the property owner and to ******* Properties, there are further implications to the situation rather than just posting credits to the tenants' ledger.  We regret the delayed response to Ms. **** and hope that our goodwill credits will provide the desired resolution.

  Patricia *******

  ******* Properties Group, Inc.
  

  Customer response

  12/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

   

  However, if future implications to the ledger arises, we would appreciate prompt communication via email. 

• Initial Complaint

  07/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Messick Properties is the management company contracted by my HOA. I emailed the HOA and our contact at Messick, Zack L********* on July 6, 2022, because my gutters need cleaning. My front gutter is stopped up at the downspout. Gutters on both sides of my unit are full of seed pods. When it rains, water pours over at my front door all the way over to my first double window on the second level. I had this same problem last year. I started emailing the HOA and Zack on May 19, 2021. On August 18, 2021, it still had not been done. I called Zach on the 18th and he said he'd try to get someone out. He never sent anyone that day or anytime thereafter which is what he always does--absolutely nothing! I contacted my realtor and she had someone there on the 18th 2 1/2 hours after I called Zach. I had to pay out-of-pocket even though my dues were paid in full. Now, he's doing the same thing again this year-- ignoring another work request which Messick was contracted to handle. He always uses the excuse that he didn't get the email or they're short of people because of COVID. Even before COVID, work requests were not handled in a timely manner. My neighbors need their gutters cleaned too but contacting Messick to do what they are contracted to do is pointless.

  

  Business response

  08/03/2022

  Messick Properties is authorized only to issue work orders for up to $500 in cost.  Cleaning the gutters and downspouts community-wide is far more than $500 and requires authorization by the Board of Directors.  Following Ms. ****** contact about her gutters, the Messick liaison Zach L******** issued a work order for the board to approve.  Upon its approval, the gutters and downspouts were cleaned.  This was completed by 7/22/22.  A copy of the invoice is attached.  (Please forgive my late reply -- I was out of town on work, then I was out of town on vacation.)

  Patricia L. M******, President, Messick Properties Group, inc.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩