Business ProfileforR.J. Reynolds Tobacco Company

I received an email 9/24/24 from Lucky Strike regarding a daily contest stating "Lucky you. You've scored some cash. Your prize will be on its way to you between 4-8 weeks." I contacted Lucky Strike via their site. I received an email stating that they had no record I won anything (I sent the screenshot I received) & customer service said "it was a mistake, you did not win". I told whoever in customer service the email was misleading & i cannot imagine I wasn't the only one who thought they won. Their response was the email was an enticement to get people to play their game. I told them they really needed to send out a retraction email explaining to people that happened. I told them it was cheesy & patronizing because it said "even though you're not a winner, you're still a winner deep in our hearts." I told the girl I dealt with today I already know I'm a winner I don't need it reaffirmed. I told her nothing against her or the other gentleman (meaning the company) who helped me, that the service was poor. She tried to tell me how I felt, I told her "Look, I'm not disappointed I'm saying how this whole situation was handled is wrong from the initial email saying i had won (along with whoknows how many others) until the cheesy email at the end". I requested to have it escalated but the guy ignored my request