ComplaintsforOnline Information Services Inc

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Initial Complaint
10/30/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with 10 PEOPLE GAS LIGHT and I do not have a contract with ONLINE IN SV plus they did not provide me with the original application like I asked. Account No: ****************Amount Disputed: $439.00
Business response
11/05/2024
Federal law prohibits us from disclosing any relationship we might have with consumers. However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved. Please call us at ************** so that we might resolve this issue. You can also call our manager Mr. ******* directly at ************. Thank you and we look forward to speaking with you.
Initial Complaint
10/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I previously submitted a complaint to the BBB and I online information service about my credit, I contact them to inform them I never received a contract of me signing stating that I will pay them anything. I also reached out to online information service for them to give me proof of contract. I contact them over the phone and by mail the last time. I contact them over 30 days ago and still havent received any information. I would love to have this removed from my credit and if not, my lawyers would be involved. I sent a letter to their Address on file ********************************* I would love to see this issue and complain. Ill in the most professional way and results to me getting this deleted any race off of my credit. This will be my second time submitting a complaint. If the BBB cannot help me, I dont know who could.
Business response
10/14/2024
Federal law prohibits us from disclosing any relationship we might have with consumers. However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved. Please call us at (800) 765-5794 so that we might resolve this issue. You can also call our manager Mr. McCeney directly at 252-757-2151. Thank you and we look forward to speaking with you.
Initial Complaint
10/10/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
To Whom It May Concern, I am writing to formally dispute the validity of a collection account that has recently appeared on my credit report. The account in question is listed as 5058 with a current balance of $478, and it is negatively impacting my credit score. Upon reviewing my credit report, I discovered this account, which I believe to be fraudulent and inaccurately reported. I have never entered into any contractual agreement with Online Collections GRVL nor have I ever received any services or goods from them. I am requesting a thorough investigation into this matter to verify the accuracy of the reported information. Please provide me with the following details: Verification of the debt, including the original creditor's name and contact information. Proof of any contractual agreement or documentation that supports the validity of this debt. Documentation showing that the collection agency has the legal right to collect this debt. Furthermore, I would like to bring to your attention that under the Fair Credit Reporting Act (FCRA), it is my right to have accurate information on my credit report. The presence of this fraudulent account is damaging my creditworthiness and could potentially affect my ability to obtain credit in the future. I kindly request that this matter be resolved promptly. Please investigate this dispute and remove the fraudulent account from my ********************** report as soon as possible. I also request that you provide me with a written response detailing the results of your investigation.
Business response
10/11/2024
Federal law prohibits us from disclosing any relationship we might have with consumers. However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved. Please call us at (800) 765-5794 so that we might resolve this issue. You can also call our manager Mr. McCeney directly at 252-757-2151. Thank you and we look forward to speaking with you.
Initial Complaint
09/25/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company gave this company without my permission at all my personal information i ask for debt validation they failed to provide it they are also in violation of : 15 *** ****************************************************************** writing within 30 days that the debt is disputed or requests the name and address of the original creditor, the debt collector must cease collection until they obtain verification of the debt or a copy of a judgment, and provide this information to the consumer12. This company is also in violation of 15 *** 1692g is a section of the Fair Debt Collection Practices Act (FDCPA) that requires debt collectors to send consumers a written validation notice within five days of the initial communication regarding the collection of any debt. If the consumer disputes the debt within thirty days, the debt collector must cease collection until the debt is validated. Also, FURTHERMORE, I DID NOT consent to this company having my personal and private information. This constitutes aggravated identity theft. I also DID NOT consent to this company reporting information in my name to the consumer reporting agencies.
Business response
09/26/2024
Federal law prohibits us from disclosing any relationship we might have with consumers. However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved. Please call us at ************** so that we might resolve this issue. You can also call our manager Mr. ******* directly at ************. Thank you and we look forward to speaking with you.
Customer response
09/28/2024

Complaint: 22335834

I am rejecting this response because: ************ has violated my consumer rights! I have file another complaint with the ************************************! I want stop until this is fixed I asked until this investigation is over this account be removed from my credit reports immediately! You are in violation of consumer laws!

Sincerely,

******** ******
Business response
09/30/2024
Federal law prohibits us from disclosing any relationship we might have with consumers. However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved. Please call us at ************** so that we might resolve this issue. You can also call our manager Mr. ******* directly at ************. Thank you and we look forward to speaking with you.
Customer response
10/02/2024

Complaint: 22335834

I am rejecting this response because:
Federal law also prohibits your company from disclosing any personal information with consumers that you have violated. My lawyer will be in contact!

Sincerely,

******** ******
Initial Complaint
09/09/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with PEOPLE GAS LIGHT, I do not have a contract withONLINE INFORMATION SERVICES, they did not provide me with the original contract as i requested.
Business response
09/13/2024
Federal law prohibits us from disclosing any relationship we might have with consumers. However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved. Please call us at ************** so that we might resolve this issue. You can also call our manager ****************** directly at ************. Thank you and we look forward to speaking with you.
Initial Complaint
09/03/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently requested a copy of my credit report. While reviewing the report, I found an error concerning an account which I never opened. I wish for it to be removed from my credit report. I have requested my report from the other credit reporting agencies to compare with this discrepancy.Please contact me as soon as possible concerning this account.
Business response
09/09/2024
Federal law prohibits us from disclosing any relationship we might have with consumers. However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved. Please call us at ************** so that we might resolve this issue. You can also call our manager ****************** directly at ************. Thank you and we look forward to speaking with you.
Customer response
09/09/2024

Complaint: 22231703

I am rejecting this response because: i have no knowledge of this account

Sincerely, Im trying to clean my record thank you

*************************
Business response
09/09/2024
Federal law prohibits us from disclosing any relationship we might have with consumers. However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved. Please call us at ************** so that we might resolve this issue. You can also call our manager ****************** directly at ************. Thank you and we look forward to speaking with you.
Initial Complaint
08/29/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
none
Business response
08/29/2024
Federal law prohibits us from disclosing any relationship we might have with consumers. However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved. Please call us at ************** so that we might resolve this issue. You can also call our manager ****************** directly at ************. Thank you and we look forward to speaking with you.
Initial Complaint
08/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Online information service sent a debt collector notice stating I owe a debt of $757 for a utility bill that's attached to an address I have no knowledge off. I have been at the same address for the past 10yrs.I do not have a contract with Online information service. January ******* I requested for the original contract from Online information services with my signature and they did not provide me with this information. This is drastically hurting my credit as I am in the process of buying a home. Every time I call online information services in regards to this situation they are constantly begging me for my full SSN which I'm uncomfortable giving to a company I've never done business with and is accusing me of owing them! This company is literally a scam and needs to be prosecuted.
Business response
08/12/2024
Federal law prohibits us from disclosing any relationship we might have with consumers. However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved. Please call us at ************** so that we might resolve this issue. You can also call our manager ****************** directly at ************. Thank you and we look forward to speaking with you.
Initial Complaint
08/06/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The business is claiming I owe a debt to a company that does not exist. The company that this business is claiming I owe is a fraudulent and scamming company.
Business response
08/08/2024
Federal law prohibits us from disclosing any relationship we might have with consumers. However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved. Please call us at ************** so that we might resolve this issue. You can also call our manager ****************** directly at ************. Thank you and we look forward to speaking with you.
Customer response
08/08/2024

Complaint: 22098160

I am rejecting this response because:
I have received no notification of the amount appearing on my credit report. The business you are attempting to collect debt for does not exist anymore and I have not received an itemized bill stating what any charges are for. Please remove the collections from my credit report.

Sincerely,

***************************
Business response
08/08/2024
Federal law prohibits us from disclosing any relationship we might have with consumers. However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved. Please call us at ************** so that we might resolve this issue. You can also call our manager ****************** directly at ************. Thank you and we look forward to speaking with you.
Customer response
08/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
08/06/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Today I got a report in my credit. No bills were ever received. I do not know what type of service this is.
Business response
08/08/2024
Federal law prohibits us from disclosing any relationship we might have with consumers. However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved. Please call us at ************** so that we might resolve this issue. You can also call our manager ****************** directly at ************. Thank you and we look forward to speaking with you.

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