Customer ReviewsforInland Truck Parts & Service

On or around April 18th 2024, i went into the shop to have a Drive shaft shortened, i had called ahead and they said sure, bring it by. I dropped the part off, and the next day i get a phone call stating they needed the entire shaft, or they wouldnt be able to do it. I questioned this, as all i needed is one end of the shaft shortened 1.5", and the rest of it really didnt matter, but i brought the rest of it in anyways, cause i needed it done. Later that same day they told me the only way they would do it is if i let them build me a completely new drive shaft.. This is after wasting 3 days of my time, and i live 75 miles from the shop, so its not an easy trip to make. I refused to pay the 1000$ or more for the new shaft that the person at the bench said it would probably cost. Collected my parts and found another local shop that used to do Driveline repairs but no longer does, and they said they could ship it somewhere, have it done, and be back in about 3 days, for less than 25% of what inland quoted me. And it was. I used to rely on Inland to do all of my driveline stuff, because they are local, and in the past were easy to deal with. After this interaction i will NEVER deal with them again. This was a VERY simple job, not complicated, and very straight forward. I will find an online vendor or some other means to do any of this work that i can. This company waster nearly a week of my time and seemed like they couldn't care less. its really sad that i cant find someone local to do this work anymore. I will not recommend this company to anyone after how this encounter was treated. My time is just as important to me as anyone else, and they definitely did not care.