ComplaintsforBobcat Company

• Initial Complaint

  10/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My Bobcat T770 has continue electrical problems that shut the engine down. I am presently experiencing the 7th break down of the same problem. This machine will go out of warrantee soon and will then be stuck with paying ongoing never ending service calls correcting electrical issues. Its time Bobcat replacing this machine with a new trouble fee machine.

  Business response

  11/08/2024

  Our team reviewed this case with our local dealership. The machine is owned by ********************* We are uncertain if Steel Driver Rentals is selling this machine to Mr. ***** or if he is renting the T770 from them. Regardless, the local dealer has been in direct contact with Mr. ***** to service the T770 compact track loader, providing a loaned machine to support Mr. ***** in the interim. The machine service was completed earlier this week, and the T770 was returned to Mr. ****** The dealer intends to remain in contact with Mr. ****** and if he needs additional service or parts, they will ensure the necessary support is provided. If the customer has any additional questions, we encourage them to contact their dealership or our customer service department at **************** for assistance.    
  

  Customer response

  11/08/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as well as business went far beyond my expectations resolving all concerns. 

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In August of 23 I bought a brand new Bobcat L28. Within the first month the control handle went out. It took them a week maybe longer to get the part and fixed. A couple months later an internal hydraulic line busted. They had it fixed in about 4 to 5 days. A few months later the main hydraulic line from pump blew. It sat in a shop for over 22 days before it was giving back to me. A few months later another line popped two them about 2 weeks to fix it. It only lasted a month before it broke again. The machine has less then 400hrs and is a month over a year old when they told me ot was out of warranty. I called corporate and they did nothing. The part is unfixable by me and bobcat will do nothing about it. Mind you they never once gave me a rental or anything while my machine is down. It has cost me thousands of dollars and no one cares. I have called corporate several times just to be told we will look into it. Then never hearing back. I paid 45k for a machine that can stay together longer then a couple months at a time and they keep pedaling c***

  Business response

  10/08/2024

  Our customer service team and local dealer have been in direct contact with the customer. Prior to bringing the machine to the dealership for its recent repair, the customer stated he was taking legal action, so the team did not pursue additional interaction with the customer. Following that statement, he did bring his machine into the dealership for repair last week and the dealer completed the repair. The customer picked up the machine on Monday, Oct. 7, 2024. The dealer is working with the customer to have the repair covered under warranty. The service manager at the dealership confirmed with the customer that he is satisfied with the resolution. If there are additional concerns, we encourage the customer to continue working with the local dealership or to contact our customer service department at 1 (800) 743-4340 for assistance.   

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased this machine in 2019, a T770 bobcat. It has 980 hrs on the chassis, 500 on the engine due to it being replaced at 360 hours. Since purchasing the machine it has spent multiple months in the service center. It has always been serviced by bobcat at all preventive maintenance intervals. It last was in for fuel pressure and injector issues that were not covered by warranty. We were told the machine was ready, picked it up, fuel was leaking from the injection system and all the bolts were left out of the upper mounting brackets that hold the access door to the frame. 40 to 50 hours later the machine is back in service for the same issue, now it's water in the fuel and they state its not covered by warranty costing over $6,000.00. This engine has 500 hours on it, we don't put water in our fuel for this to be the issue, we have a fuel management plan in place for the machine. We expect this to be covered 100% by warranty. We use multiple water separation systems on our tanks and auxiliary tanks. The machine has spent 52 days in the shop due to lack of technicians on staff this is not our problem. We have lost thousands of dollars and multiple clients due to bobcat not being able to retain technicians and or parts. I've sent 3 seperate emails to Bobcats complaint **** without one response from Bobcats upper management to resolve this issue. It cost us over $1100.00 the last time it had this same issue, that should have been covered by warranty. We were told 3 -4 days on the repair it's now been 53 days of lost clients and revenue, and now a bill of over ******* for an issue that should be 100% covered by the manufacturer of the machine. Again the engine has 500 hours on it, and it's entire fuel system needs to be replaced?? We don't understand how this could happen to a practically brand new engine. 100% of its service has been preformed by bobcat since purchasing the machine. It's spent countless hours in service. We have a 5yr 2000 hr warranty as well.

  Business response

  11/01/2023

  Our customer service team and local dealer have been in direct contact with the customer. The dealer has been working with this customer to address the issues theyve experienced with their machine, noting the importance of machine maintenance when warning codes are issued to avoid further issues. The local dealer is covering a portion of the maintenance to resolve this issue. Following this resolution, we encourage the customer to contact our customer service department at **************** for assistance on any future questions or needs. Thank you. 

  Customer response

  11/01/2023

   I am rejecting this response because:
  They have failed to communicate true facts to Bobcats corporation about the issue. The issues we are having are due to a sub ********** some months back on the fuel system. Maintenance has always been done on this machine by this dealer there is no neglect in Maintenance on this machine. All this work is due to there previous neglect. And should be warranted, we run the same fuel in all of our equipment 3 additional pieces of equipment and none other has this issue. Today I had the most unprofessional visit to the dealer ,with the manager disclosing my credit worthiness to the entire store, customers and all. I'm beyond upset. And plan to take further action. This work should be under warranty this sane area  was just worked on 40 hours ago. Stand behind your work.  65 days without a working machine. 
  
  

  Business response

  11/10/2023

  Bobcat of *********** has been working with the customer (*******************************) since 2021. The dealership has had several visits, during which they have reviewed and addressed any issues on the machine leaving it in good working order upon each visit.  

  On multiple visits, the dealership has found the fuel filter full of water and debris.  

  On a recent visit in October 2023, the technician reviewed the machine and found that the unit had displayed the water in fuel code (P2269) 11 times in the last 100 hours, but the customer continued to use the machine. The machine required multiple new parts to address the issues caused from continuing machine use following the water in fuel code, as well as the issues caused from the water and debris in the fuel filter. The dealership explained to the customer that the warranty will not cover the costs associated with resolving the issues caused from the fuel debris and water in fuel codes. Total parts for this visit was $5,613.11, while labor was $560. This estimate was provided over the phone and the dealership received verbal approval from the customer to proceed with the repair. 

  When the customer picked the machine up from this visit, he refused to pay. The customer made a partial payment for his ********** service, but no payment was made for the remaining parts/labor costs.  

  The dealership has also received threatening phone calls from the customers son. Due to the customers sons vulgar language and poor treatment toward the dealership staff, the dealership has had to terminate these phone calls. The customer still has outstanding debts with the dealership that have gone unpaid. 

  The dealership wishes to establish a good working relationship with this customer to best support him and his machine. While the issues associated with his fuel filter are not covered by warranty, Bobcat of *********** is working with Bobcats corporate team to cover 50% of the fuel system repair. The remaining 50% of the invoice will be responsibility of the customer. They would like to continue to navigate these issues directly with the customer in partnership with *********************** customer service team. 

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I purchased one of your compact tractors back in September or October of 2022, in that time we have had the tractor a total of 1 month and it is now June of 2023. It has been in the shop at the dealers more times than I can count anymore. ****** international has tried to make things right and replaced so many parts per your techs but everytime it is the same thing. We get it back it runs one day and then does not run anymore. ****** has had it for now well over 3 months and they continue to change parts per your "techs" and it will run for ****** for one day and then just breakdown yet again. These compact tractors are not cheap and we paid in cash! I am very disappointed that payment was made in full and we can not even use it. I can not mow my lawn cause I have no mower (we bought that part which sits in our driveway with no tractor to attach it to). I get things break down, but this is going on almost a year!

  Business response

  06/09/2023

  In response to the customers complaint, we have contacted the dealership to learn more about this situation. The dealer shared that they have come to a resolution with the customer yesterday (Thursday, June 8) to replace the machine. With that replacement, this situation has been addressed, but if the customer has any additional complaints, we encourage them to contact our customer service department at **************** for assistance. 

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a brand new bobcat t750 it has 300 hours, took it in for service and it was denied warranty, had to pay out of pocket 3k for a sensor that they claimed it was tampered with. I have not touch anyting on the engine and certainly did not loosed a sensor. I took it in for service right away and had to pay out of pocket it was a brand new 93k machine, bobcat needs to ***** their warranty.

  Business response

  02/24/2023

  The dealer has contacted the customer regarding the situation. Unfortunately, there was an error in the billing process, and the customer will be refunded for the repair cost. The dealer and customer have arranged a date for the customer to pick up the refund. If there are outstanding issues or concerns, please let us know. Thank you!

  Customer response

  02/24/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thanks bobcat for making things right. I will remain a loyal customer. 

• Initial Complaint

  08/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2021 E42 Mini escavator out of Bobcat of *******. At 8hrs machine blew a hydraulic line located under cab. 2 weeks later machine was repaired and returned. 16hrs on machine 2 more hydraulic lines broke. Machine was only down for a week. 25hrs into machine, machine would not start. Bobcat sent a tech out to teach me how to Hotwire my brand new machine. Didnt see that working out long term so sent back to bobcat for repair. 10 days later machine retired to me. 55hrs into machine life lock bolt that holds boom knuckle sheers of, pin slides out boom knuckle breaks. Machine is really down now. 3 weeks into this repair and no solution in sight. Contact sales, district manager, parts department weekly. They can not tell me anything regarding warranty, parts availability, expected downtime ect. At a complete loss on what I am supposed to do?

  Business response

  08/29/2022

  The Bobcat of ******* dealer has been in contact with this customer regarding the requested repairs. The parts needed for the current repair are on rush order, and we expect these should be shipped in the coming days. While the equipment is being repaired, the dealer has provided the customer with a machine on loan. The dealer will remain in touch with the customer on the repairs and timeline for receiving the needed parts. Please let us know if additional information is requested. Thank you.

• Initial Complaint

  07/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A do not operate recall was sent out in late February for my 2021 Bobcat UV34XL. The print date of that recall was February 14, 2022. The item in matter was the something to do with the throttle control. At the time talking with Bobcat, they had no ETA on when the recall part would be produced and distributed. I was working with *********************, a local sales rep for Bobcat. He stated he would not compensate me for loss of service at that time, but would evaluate when the part arrived. 4 payments later, totaling $2,160, ***** told *******************, owner of ************************* in ******, ***** (whom sold me the unit last fall) they would restart my warranty start date to today and add another year, as they do not offer a 5 year warranty like Polaris (normally ranging $1,000-$1,500), and also give me a signal kit to cover loss of service over the last 4 months. An extra 9 months restarting my warranty and adding another year would have about a $500 value, and *** said the signal kit cost about $600. This is only an estimated $1,100 compensation for $2,160 in loss of service. I just spoke with *****, and explained that this is not of equal or greater value of what I lost in service. I should be receiving at least another $1,060 in credit OR give me a 5 year warranty. ***** claimed the signal kit had a $1,000 value because of install, but Bobcat wasn't paying Mountain Side to complete the install. ***** said he was unable to offer more at this point, but would still continue to request fir the 5 year or $1,060 in Bobcat credit for parts.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩