ComplaintsforAsuta Health LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was seeking possible treatment and when they showed me the price I was shocked! So they showed me a few different credit options and I asked the interest rate on them and it was between 21% and 28% and when I heard this I said I would contact my credit union and check the rate with them. About 3 days later a credit card with ********** showed up in the mail with a $16,000 credit limit on it. At no time did I ask for this or give Asuta health permission to apply for this nor did I sign anything. I closed that account but they told me it would take 30 - 60 days for them to approve it! I am afraid this will ding my credit rating and they shouldn’t be allowed to do this to anyone else. Also I did not accept any treatment plan by them due to the price!Business response
04/15/2024
Hello,
I am sorry it has taken me a bit to get back to you. They did have severe neuropathy and we presented them a plan in which we could help them. When going over options, the patient did consent to checking credit to see what an affordable monthly payment would be, otherwise we wouldn't have done so. The patient was in the room answering questions for the credit report obtained. We use care credit, which can confuse patients because they send a card after approval so patients are sometimes surprised thinking they applied for your generic credit card, which is not the case.
We see hundreds of patients a month that go through this same process and all are asked if they would like to run a check on credit to see what's available. It is only then, that anything is checked. We can't run without the patient providing personal information such as: their social security number, mortgage loan/rent amount, gross household income, etc... They are giving verbal confirmation by giving all the required info to get estimated monthly payments for the loan amount.
All of this was explained to ***** ********. The patient was very dissatisfied with the fact that insurance didn't contribute, but that is out of our control.
Please let me know if you need additional information.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.