Business ProfileforSpreetail, LLC

I ordered the disputed item through seller Spreetail on *******  as a gift for my granddaughter who lives in another state. The notification of delivery that was emailed to me showed the package at the front door of a house I did not recognize with a white door and wooden steps when my son's front door is red with large cement steps. I contacted my son to see if they received the package but he said nothing arrived. I contacted ******* who said they would in turn contact Spreetail. Spreetail emailed asking me to confirm the shipping address, which I did. They said the address was correct and told me my only recourse to resolve the issue was to open a dispute with the credit card company to get my money back because their system shows the package was delivered. They refused to refund or reship the item even though the delivery mistake was through no fault of my own. ******* even corroborated that the delivery photo for this package shows a house that doesn't resemble the house in the photo from a delivery that arrived correctly to the same address just the day before. I sent these photos to Spreetail who still only provided the solution to dispute the charge for this item. I ended up calling Spreetail thinking this had to be a mistake & they just didn't understand the issue only for them to confirm my only recourse is to dispute the charge with my credit card provider. As a consumer, I faithfully fulfilled my part of this transaction by ordering & paying Spreetail for the product. Spreetail has failed to fulfill their responsibility in this transaction by providing the product I purchased & paid for in good faith. I did not choose the carrier who delivered the package to the wrong address, Spreetail did. The consumer should never be responsible for a package the carrier fails to deliver to the correct address. I also should not have to go through the hassle of contacting my bank to get my money returned when Spreetail is at fault.