Customer ReviewsforThe Reserve at the Knolls

These are the worst townhomes to ever move into. 30 days in, my townhome flooded 4 times and nothing was fixed, they continuously sent a Spanish ONLY speaking man/men to fix the problems but then they just do whatever because they don’t understand what we’re saying. The manager is a rather large and lazy woman with a smart mouth who would rather gas light you over owning responsibility and SERVING THE CUSTOMER! They now are trying to lie and say I never reported my apartment flooding , when in fact I did everytime and no one ever came to fix it or clean it up, hell didn’t even bring me a fan so my asmatic self won’t have to breath in mold! This company could care less about fixing repairs, you enjoying where you live, or simply even their customers having a peace of mind! All they care about is the $3500 I had to pay to get into the WORST LIVING SITUATION in my entire 27 years of living…. And I’ve been homeless so that tells you how freaking terrible MARY, SHAYLA, and all the other employees at this business are! DO NOT MOVE HERE, save your money and live in your car before you make the dumb decision to give reserve at the lake your money because your place will have a full size pond or lake in it as soon as it rains. Light rain, heavy rain doesn’t matter it will leak and they will not fix it! This is simply my biggest problem here I’ve had lots of bug issues and they’ve said they were coming to spray and had yet to spray my place since I’ve been here 2 months ago. The appliances are cheap and very much used even tho they’ll try to convince you it’s new! They are playing deadly tricks to get people into here! Not to mention they are too lazy to learn or get the certification needed to balance the chlorine levels when it rains so everytime it rains the pool is closed until a tech can come out which is usually 1-2 weeks meaning even tho you’re paying for this raggedy pool you won’t be able to use it , it’s been open a good week out of the entire summer ???????