Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
see Attached document
Business response
04/04/2023
Attached you will find an email response to me from the supervisor who actually talked to Ms. ****. I have also included our Floral rules for your review. Unfortunately all cemeteries have floral theft and loss issues. Forest Lawn has over 100,000 people who have been buried here making it very difficult for us to respond to requests to pick up someone flowers for them and over 349 acres of land in which to look for lost flowers. Forest Lawn is a non-profit cemetery and is not in a position to replace flowers unless we know we had a direct impact on the loss of them like hitting them while mowing. In the email response, you can see that ******** offered to replace or refund her money, which she declined. Forest Lawn has done al that is feasible to help her with her concerns.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.