ComplaintsforBerkshire Hathaway, Inc.

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **** ********** flooring. Major issues remains unresolved. CONDITION: - A Shaw engineering flooring warpage problem continues to spread across the our new home & has gotten progressively worse. ACTION: - We strictly follow Shaw’s maintenance: Shaw floor cleaner, vacuum, & maintain humidity withing Shaw’s spec. Never wear shoes in the house. - The problem exists across much of the floor & has grown worse over time. - Builder unresponsive to concern and directed back to Shaw RESULT: - Floor warpage progressed to all areas of the 1100 SF flooring - Visually awful appearance - Toe stumping and snagging - House resale value diminished due to this defective flooring

  Business response

  09/18/2024

  We engaged an independent inspector to assess the issues with your flooring. During the inspection, we learned that you are not the original purchaser of the home or the flooring. Please note that ****** warranties are not transferable to subsequent owners. The inspector's report indicated that you mentioned the flooring had already exhibited signs of cupping upon your move-in around November 2022. Shaw is unable to ascertain the conditions under which the environment and home were maintained by the previous owners.

  The independent inspection report did not identify any issues that would qualify as a manufacturing defect. 

  Customer response

  09/18/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I purchased the home shortly after it was completed. Another owner jumped in before I closed; however, I bought it from them a few months later.

  The flooring issue CONTINUES TO PROGRESS over time - from the day I purchased the home through today. You can't blame on a previous owner that owned, but didn't reside in the home for a few short months, because the problem has grown worse since we lived here.

  This is horrible flooring and one which I will broadly advertise if you are not willing to stand behind your product.  I will take out advertisements and file reports with the local news stations - it's that bad. I even offered to "partner" on the cost to replace - it's that bad.

  
  Sincerely,
  
  ***** ******

  Business response

  09/20/2024

  We regret to hear that the new homeowner is experiencing issues with the flooring. These concerns should have been addressed with the original homeowner and warranty holder prior to the transfer of possession. Please note that the warranty is non-transferable, and *** ****** does not hold a warranty for this matter.

• Initial Complaint

  04/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We are dealing with a David vs Goliath issue. There is a billing issue that they refuse to acknowledge or fix. We tried and we are being forced to file complaints as well as consult our attorney. We have paid them beyond what we owe them. and we will supply the documents proving we paid. We went for a name change due to corporate issue with partners. Someone messed up and gave us a new policy and did not do the name change correctly. Creating a mess for billing. We have supplied them multiple times with what they ask for. Every time they change the parameters of the audit. making it impossible to resolve. We have proven we do not owe them the premium they are asking for. As well as they went outside the scope of their own audit dates. **** S has been more than unkind and will not review the issue at hand. We have paid them, and they are trying to add money from a previous year. That has already been audited and paid. My wife and I experienced unexpected health issues and could not get **** the audit in the time he wanted. So, they have made a final determination. We are more than likely going to have to go to court. They would not allow us to speak with a supervisor. And refuse to acknowledge their mistakes. You know because their perfect.

  Customer response

  05/02/2024

  My personal Name is ********* * *********. I am the president o* ******** ***** ***. If more Clarification is needed, please let me know. 

  Business response

  05/10/2024

  We are in receipt of the consumer’s complaint. Thank you for bringing this inquiry to our attention. Due to the confidential relationship between biBERK Insurance Services, Inc. and its policyholders, we cannot disclose specific details in a public response. Although we cannot disclose specific details in a public response, a member of our Audit team communicated with the consumer directly by email on 05/07/2024. We are continuing to work with the consumer directly to resolve this matter.  

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Didn’t buy from Berkshire Hathaway just one of the companies they own. * ** ** *** ****** ***** *** my wife and I bought a 2022 ******* ***** ***** ***** in July of 2022 to vacation and move around the country in with my job since it’s mobile and easy to use instead of buying a house at each duty station. Since owning it, it has spent almost 4 months in the shop unable to be fixed. It has had a water leak that ruined the floors and cabinets half of the electrical amenities don’t work and the dealership as well as ******* ***** has offered no help besides I could trade it in and be out of money since it is a damaged unit. I bought every warranty available for it as well at purchase and still no help getting it fixed. My end goal is for them to pay me my monthly payment back for the time it has spent in the shop and take the unit back all together. They are selling faulty trailers to hard working people.

  Business response

  06/22/2023

  I am in receipt of your correspondence filed with the BBB dated, 06.19.2023.
  
  I am very sorry to hear about the issues you described having with your unit. We take pride in our products and strive to build the highest quality units in the industry. If warranty related issues do present themselves, the good news is, your warranty with us is in place for just such events.
  
  I looked over your file with us and see that the claims have been authorized and all the parts orders have shipped. We will reach out to your dealership and offer our assistance to get all of this taken care of for you as quickly as possible.
  
  In the meantime, should you have any additional questions and/or concerns, do not hesitate to reach out to us at, ************ or, *************************.”

  Thank you,

  Henry *****, ***** ********* ****** ****** ****

• Initial Complaint

  02/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Back in October of 2022 my wife and I purchased a home using this company. After we had the home inspection done which was a waste of my *** dollars. I compiled a list of repairs I wanted the owner to fix for completion of the sell. My real estate agent (****** *******) her number ************ told us that the owner had agree to give a **** repair credit to be given to us at closing. Well we closed on October 28th and did receive the **** dollar repair credit. We e-signed a document which I can no longer access or all the documents for that fact. I have contacted my agent twice since closing regarding this and was assured each time that she would get this resolved. It has been 108 days since closing and nothing have been done to resolve this. I feel like I was lied to about this and e-signed a false document. I was also told that I had to use their inspection company and it was booked within hours of discussing and I had to pay next day before the inspection could happen. I wanted to do separate mechanical inspections but was told we don't do that here in ********. I thought this was odd and felt like the whole home inspection process was shady. I am tired of contacting my former agent about this because I feel like I am being lied to at this point. I want my **** dollars that was promised to me and the *** dollars I wasted on a useless inspection report.

  Business response

  02/14/2023

  In order to respond to this complaint, Berkshire Hathaway will need to know the exact name of the Berkshire Hathaway subsidiary (presumably a real estate agency) involved with this matter.

  Customer response

  02/15/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Berkshire Hathaway Home Services/********** **** ****** *** ******* ****** ***** ****** ** *****
  Real Estate Agent was Angela ******* ************ I will send A copy of the document we e-signed and a copy of her business card
  *** **************** **** ****** ****** ******

  Business response

  02/20/2023

  The Complainant was represented by our agent, Angela ******** regarding the purchase of a home located at **** ******* ******* ****** ********. The Complainant Buyer wrote an offer to purchase this property and his and his wife's offer was accepted. As part of the process, our agent, as is customary, suggested that he have a whole house inspection. At no time, was Complainant required to have an inspection or use any particular inspector nor was he told it was required. Inspections are voluntary and the selected inspector is up to the buyer. Complainant was moving to ******** from ******* and did not know of any inspectors. Therefore, our agent suggested an inspector that she had used before and with good results. It is also standard to pay the inspector for the inspection prior to beginning the inspection.
  
  The inspection was performed, and the Buyer then used this inspection to request that the seller make repairs to the house. The seller *** ** * ******* **** *** **** did not feel capable for getting the work done. Accordingly, the parties agreed to resolve the inspection issues by Seller providing $******** to be paid to Complainant Buyer at closing for repairs to be made by the Complainant after closing. An addendum was drafted and signed by both Seller and Complainant (and complainant's wife). The addendum was sent to the title company. Unfortunately, the title company missed the $******** and it was not collected at closing and paid to the Complainant Buyer. The mistake was not made by the Complainant's agent but by the title company. Further, the money was not owed by the Complainant's agent, but instead the seller. Ms. ******* then did the only thing she could to assist and that was to contact the title company to see what could be done. She further contacted the Complainant twice and received no response from Complainant.
  
  After Ms. ******* contacted the title company about the $*****, the title company contacted the seller's agent. Seller's agent then contacted the seller. Seller understood the funds were owed and she was ready to pay them. However, there was some confusion between the seller and the title company about what the next step was to get the money to the Complainant. Again, at the end of the day, the Seller is the party that owed the funds as part of the contract. In any event, the Seller reported to us that she sent a check to the Complainant (at the ***** address) for $********. The check was dated February 5, 2023 and cashed by Complainant on February 10, 2023. Accordingly, it appears that this matter was resolved. We decline the Complainant's demand for a refund of the property inspection. The inspection was performed, and the Complainant used the report to secure the $********. If Complainant is upset with the value of the inspection, that needs to be addressed with the inspector.
  
  Do not hesitate to contact us with further questions. Unfortunately, due to the mistake beyond the control of our agent, this process took longer than we would have liked, but the Complainant's agent did what she could to attempt to get it resolved and the money has now been paid.
  

  Customer response

  02/22/2023

  It makes no sense. If I supposedly cashed a check on the 10th why would I have filed a complaint on the 12th. Again I have never received a check from the seller and this whole thing is starting to upset me. There is some fraud going on here either by the seller or the Title company.

  Business response

  02/22/2023

  There is nothing further to add to the response that Berkshire submitted on 2/20/2023. The party needs to deal directly with the party who did the inspection and/or the title company neither of which is owned by Berkshire Hathaway Inc.

• Initial Complaint

  02/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I recently switched homeowners insurance and discovered that our mortgage company paid 2 homeowners policies in 2022. Our mortgage went up by around *** dollars and was told it was due to increased taxes not because they paid for 2. Berkshire and ******* ****** we're both paid. I didn't even know I still had Berkshire. I had to file a claim due to a down limb with *******. I've spoken to both Berkshire and ********* in regards to returning my money (over **** dollars) since A. I didn't even know I had the policy it was paid by mistake B. I didn't file a claim with them. As we are not allowed to have 2 homeowners policies I should get a refund. I've been on the phone with them off and on since November and Still No refund. That's a lot of money that put us in a bind all of 2022 due to the increase in our mortgage we were not expecting.

  Business response

  02/07/2023

  We are unable to respond to this complaint without more information. Berkshire Hathaway Inc. is a holding company owning hundreds of subsidiaries who operate in diverse businesses. In order to direct this complaint to the proper party, we would need to know the exact name of the party to whom the alleged overpayment was sent. It was not sent to Berkshire Hathaway Inc.

• Initial Complaint

  02/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Had adjuster come to house on the 18th and Berkshire has ignore all my calls my emails and voicemails . I never am able to get ahold of them and they are dodging each time on adjustment for house . Repairs need to get done and getting worse if not completed .

  Business response

  02/14/2023

  In order to respond to the complaint, Berkshire will require additional information. in particular, the party will need to provide Berkshire Hathaway with the exact name of the Berkshire Hathaway subsidiary involved with this matter.

• Initial Complaint

  08/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased ********************************** camper new in Feb from **********, *********** in Feb 2022. Have had slide out issues since first trip, and have contacted dealer and ** repeatedly. Had to travel for weeks from ** to ** to see family that were to stay with us, they could not because of slide being stuck inside. Everyone had to stay in hotels for 2 weeks, unbelievable. A huge expense that was unexpected by all. This trip was the main reason we purchased the camper in the first place. Took a month off of our ******************* trip so we could return camper to dealer because no dealers from ****, **, **, or ** would touch it - said they wouldn't touch a ** camper especially with slide issues, even though under warranty. We returned camper the day after we got back home in **, and it has been with ******* for a month with no work done because ** still has not approved warranty work. ******* said they have a parking lot full of campers in the same situation. Slide caused structural damage, we have several other issues now, and no idea when/if we are getting the camper back. Very disappointed in both ************ and Berkshire Hathaway, who I emailed, and received a response that they don't respond to the emails and usually dont respond to letters either if directed to Warren ******. I went on BBB and say close to 100 poor reviews with everyone having the same experience. Very disappointed to find out that Warren ****** and his company Berkshire Hathaway run their businesses like this. I will research lemon laws for **, not sure if campers are part of that.

  Business response

  10/03/2022

  Business Response /* (1000, 5, 2022/08/30) */ Berkshire Hathaway Inc.'s wholly-owned subsidiary, ************ is committed to resolving all repairs covered by the applicable warranty. ************ has been in contact the both the independent RV dealer (**********) and the owners of the recreational vehicle ("RV"). *********** received the vehicle for repair on July 20, 2022. The dealer subsequently inspected the RV and filed warranty authorizations for repairs with ************ on August 11,2022. All requests have been approved by ************ and will be completed by the dealer. The dealer has agreed to expedite the repairs once the needed parts have been received. A representative of ************ has spoken with the RV owners and assured the owners that all repairs covered by the applicable warranty would be resolved. It appears that the owners prior attempt to contact ************ were unsuccessful because they had an incorrect phone number. ************ is committed to staying in contact with the owners until the repairs have been completed. Consumer Response /* (3000, 7, 2022/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) ******** waited 3 weeks to turn over the request for repairs to ************ is unacceptable, especially since we called constantly while on the road, mainly because we kept being told a larger city would have a dealer that could make repairs. We went to ****, ************, ***********, ************, ****************, **********, ****, **********, **************, and ***********. No one would touch it. ALso, ******** gave us the number to call ************, the actually called us and asked us to call. We thought that was the correct number. We went to ******* yesterday and they have still not received the parts, and are not sure when they will. We are going on 2 months now. ******* told us this happens all the time with ************ and they have many RVs/campers waiting for warranty and repair approvals, some taking several months. Owning a company, as BH owns ************, should mean that part of the responsibility of doing honest, and decent business with customers and insuring that the companies they own are doing the same, doesn't appear to be the case here. We are very disappointed with the experience we have had doing business with all 3- *******, ************ and BH. I grew up in *****, and many of my family live there and were shocked to find out how this had been handled and that the overall owner of ************ is BH. Not only did this cost us a large amount of money in purchasing tools, and staying in hotels, we had to cut our initial trip short by a month, and living in ********, we are not not going to be able to use this camper again until next spring. It was a lot of money to pay to get one trip out of it in a year. Very disappointed. Business Response /* (4000, 11, 2022/09/22) */ A ************ representative reached out to the customer and the dealership today. We were informed that the warranty work is completed. The remaining repairs are customer requests. The customer has been given contact information for the representative at ************ should they have any further questions or concerns.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩