ComplaintsforFamily First Renovation And Repair
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Complaint Details
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Initial Complaint
09/08/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We signed a contract to have master bathroom and main bathroom remodeled. They asked for half down deposit. We gave them a check in the amount listed below. Our project was to begin on July 16th, 2024. Five minutes before he was to arrive, ***** ****** sent us a text message stating that his sister had fallen in Las Vegas and he was going there to help. A week passed, no start date was given to us. During this time, we discovered that none of the supplies had been ordered has he said he would do. I contacted ***** and his wife , ******* (office manager) multiple times trying to get an answer. They responded that there was still no start date. We finally said that we wanted to cancel the project and please return our deposit on July 23, 2024. No reply. Then our attorney sent a letter asking for our deposit on July 30th. As of this date, September 8, 2024, there is still no reply. After doing more research, ***** two sisters are all doing well. No one has died and no one has fallen ill or injured. Also, a week or two after cashing our check, ***** purchased a new motorcycle for himself which his wife posted on her Facebook page~public domain on July 16th, the day ***** supposedly was flying to Las Vegas. We have submitted a complaint with the Nebraska Department of Justice Consumer Affairs Response Team on August 23, 2024.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.