Customer ReviewsforMillard Roofing & Gutter

Justin, Kim and Jamie kept me informed throughout the process, from working with the insurance company to communicating when work would be done or finished. The crews were competent and cleaned up after the job was finished. They were quick to respond to any questions or concerns I might have had. I would recommend Millard Roofing to anyone needing their services.

Dear Ms. U*********, Thank you for your thoughtful words. Thank you for entrusting us with your project we greatly appreciate it.

Millard Roofing is an exceptional company, from all of the staff that I have interacted with to the partners and products that they implement. We had hail damage from a storm. Justin responded very quickly to our inquiry and provided us with, most importantly, knowledge and expertise. We felt like we were in extremely capable hands and working with a company that was professional, courteous and competent. All of them communicate very well, front the front staff people to our representative. We were kept ‘in the loop’ and were aware of everything along the way. They know what they are doing and know how to communicate with the insurance companies (a huge bonus). When I see Millard Roofing come up on my phone I know I am going to have a courteous and informative conversation. I highly recommend Millard Roofing! In the unfortunate situation where you need their services and products, you will be well cared for. Phil A.

Dear Mr. A****, Thank you for taking the time to write this positive review. We value our customers and it is always a pleasure hearing a positive review! Thank you for your business it means the world to us!

Justin, Jayme and Kim were wonderful to work with through the process. I needed a roof, siding, gutters, downspouts, windows, garage doors and they handled it all! Communcation was top notch, I was informed on the timelines and up to date on materials and when the workers would be at my home. Justin handled everything with my insurance company so I didn't have that added stress! I will recommend Millard Roofing to anyone!

Thank you Amy. Your acknowledgement of our employees is greatly appreciated. Thank you for entrusting us with the work on your home.

Millard Roofing is the absolute best! Justin A. dealt with the insurance company from the beginning to the end of the project. Justin answered my multitude of questions and was patient and kind during the process. The amount of pictures taken and detail given to the large and small issues was impressive! I also appreciated the communication from the office as to when the roofers would arrive and they called when the roofers were in the cleanup stages…all accomplished in 1 day. Grateful to have done business with this family owned roofing company!

Hello Laurie! Thank you for your review. It means alot to our staff when someone acknowledges the work and efforts of handling someone's project. Customer's like you are worth the effort!

My experience with Millard roofing is the worst I've ever had with a company. It started out fine and I'll be honest that the work provided was good. The absolute worst happened over a year after the work was completed and the claim to my insurance company was closed. I received an email from their accountant stating that I owed them money. They had reached out to the insurance company as well, again after more than a year that the work and claim had been completed. Neither the insurance company or myself could figure out exactly what they were claiming and why we were never contacted sooner. After going through pages and pages of invoices and back and forth calls with the insurance company, a meeting with the accountant and the VP where I was accused of committing insurance fraud which ended poorly, I agreed to pay them what they were saying was owed. I'll admit the meeting ended on a sour note because I was angry and upset for being accused of something I didn't do. I was treated disrespectfully by the VP and was also told in a previous call with the accountant, that "you can get as mad as you want at me, but it isn't going to change anything." The ONLY question I had for them which still hasn't been answered is, Why did it take over a year for them to figure out they were still owed money? I never received any invoices or statements after what I thought was a final payment on October 9, 2020. I received the email from the accountant stating I owed them money on November 29, 2021. Again, I never said I wouldn't pay them, I just wanted to know why their accounting system seems to be so far behind. In the same email, I was told I had until the end of the week to get them the payment or I would be charged interest. They had been sitting on this for over a year, but I only had 3 days to pay them. Making a very long, frustrating story short, I did send them payment today. It was $179.28 more than the amount I was originally given which was $1367.15. I guess they did go ahead and charge me the interest they threatened. I have never experienced such abuse and disrespect from a company, especially from someone who is a VP of said company. I gave them a glowing review when the work was completed, because it was good. But after this incident, I will never give another company my review until I know for sure they deserve it.

Ms. G***. Thank you for your review. In reviewing your file, I found that your response shead's light on part of the story. Your insurance company initially denied full replacement of your roof and allowed for 25% of your roof to be replaced along with 30 feet of guttering. Over the course of 5 months Millard Roofing was able to secure the full replacement of your roof and guttering. This work was completed in by the end of 2019. In our letters to you we pointed out that your insurnace company was refusing to communicate with us and we need you to make sure all proceeds were forwarded on to us per our written contract. When we filed a claim against your insurance company it was discovered that the insurance company had sent you the insurance proceeds for the work that was completed and that the insurance checks were cashed by you instead of you sending the checks into our office. You were in possession of insurance proceeds that you had agreed to forward on to our office. Because you and your insurance company failed to honor our agreement we were left with no other choice than to file suit against your insurance company. In that process we found out that our customer took payment instead of forwarding on thousands of dollars as agreed we contacted you immediately. Your response was that you didnt know that thousands of dollars for the work we completed were in your possession. While this was difficult to understand we gave you the benefit of the doubt and agreed to meet with you in-person. During our meeting we provided you with the evidence that confirmed that you had cashed the insurance checks that were for work that was billed and completed by Millard, you became defensive and defiant. As you can expect once work is completed timely remittance of the insurance proceeds is only fair. This was a disappointing situation. With respect to your comment about being charged interest this is completely untrue. We wish you nothing but the best.