ComplaintsforVictoria Inn and Suites
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Complaint Details
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Initial Complaint
07/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My wife & I were traveling from Cincinnati to Grand Tetons, WY with a planned/reserved overnight at Victorian Inn & Suites for 1 night on July 15/16. We arrived at about 7:15pm after traveling 12 hours. As a result of a long day, we checked in, immediately went to dinner and, upon bringing out luggage into room 105, promptly went to bed. The extra morning, after going to breakfast at the motel, we returned to the room. 1. My wife, preparing to shower, found hair in the bathtub AND soap residue, 2. I found the outlet near the hanging closet was scorched indicating an electrical short circuit, 3. My wife, who, during packing to leave, dropped her cell fone's charging cord between the nightstand and her bed, found a dried and dusty animal feces. This was not hidden. It was in plain view! We gathered our belongings and went to front desk to complain about unsanitary and unhealthful conditions. The clerk manning the front desk was a younger male and not the middle aged male who we checked in with the night before (though that person was present on premises). We showed the younger individual the issues we found (AND WHICH WE HAD DOCUMENTED IN PICTURES). He assured us he would notify his manager**. To date we've heard nothing. ** Note - as we hadn't heard anything from the model's manager, we called the **** ****** ****** *********t. They advised that after we'd detailed the experience, they called the motel. They said they didn't have much of a reaction from the manager (who also denied anyone but himself was manning the desk in the morning). **** **** ****** **** **** ** **** ***** ******* **** ***** ****** *** ***** ******* ********* ** *** ***** ****** ************ **** ** **** * **** ****** **** ****** ******* * ****** ******* **** # - 1** *** **** * * ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.