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Complaint Details
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Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired a contractor to do my roofing and settled on a quote. They did the job and the day they finished, I noticed they hadn't put a new cap on the chimney, which was part of the original agreement and contract. When I flagged that for the contractor, they confirmed they did not do the agreed upon work and acknowledged they would complete the work in an email (attached) to me along with the invoice. Assuming they were good for their word and the contract, I submitted the total payment for the job and have now followed up numerous times over email and text messages, but have received no response. I would just either like them to pay me back or finish the job.Customer response
04/08/2024
I'd like to close out a complaint. After BBB contacted the business, they resolved the problem.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.