ComplaintsforFC Puma Soccer Academy
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Complaint Details
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Initial Complaint
07/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In early 2022, this company had outdated information on their website, including prior year dates and locations, for a children's summer camp. Even though this was the case, the website still allowed automated payments to be made. Once this was discovered, a refund or confirmation of enrollment for current year was requested. Only one response has been received over several months promising a refund that was never received. At this point, alternate plans have been made and a refund is the only acceptable outcome, but the representative listed has continued to ignore request. No service has been provided, and cannot get a response even though $275 was taken. Too much time has passed to dispute credit card charge. Email chain is attached.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.