2 Customer Reviews
Review from Belinda F
1 star05/24/2024
These people are crooks. We had our electric mower in for warranty work last year and they had it all summer. They charged us for the work. In the meantime, they lost our charger and gave us a different one. That didn't work because the chargers are connected to the machine/battery you have. So, we couldn't charge our machine last fall. We brought it back this spring for them to get a charger that will work with our machine. They had to order a new one and a battery along with it so it would work. They are trying to charge us $1500 for something they did wrong and refuse to make it right. It's a $2500 machine. We could have bought a second one for what they are trying to steal from us.Review from Phil B
1 star01/11/2024
DO NOT TAKE YOUR EQUIPMENT HERE!!! Mower was brought in to the nearest Authorized repair Center for warranty repair only, as per Ryobi's direction. Mower left for a couple of months. When I went to pick it up, the owner said that he had sharpened the blades (which were new) and the cost was $65. New blades are about half of that cost. When I mentioned that, the owner said that he knew this but there were none available as they were back ordered. The owner was only supposed to do warranty work, he never asked if we wanted the blades sharpened. This seems to be his way of scamming folks and holding their mower hostage until the $65 is paid. I did tell him that I would contact the AG's office and he laughed and said "what? over $65" i WOULD LEAVE NO STARS IF POSSIBLE
Kingston Enterprises Response
01/18/2024
Blades are not covered under the manufacturer's warranty. When repairing any lawn mower, the blades are replaced or balanced and sharpened if necessary. The reason behind this is this is a large radius centrifugal force acting on the blade shaft and associated bearings. This is necessary both from a safety and bearing/shaft/motor damage liability perspective. In this particular instance new replacement blades were unavailable from Ryobi. The blade was bent and contacting the mower housing making a cut in the rear. New blades are backordered and will not be available until mid February 2024. This left one option. Straighten, sharpen, and balance the blade. The blades are balanced in the sharpening process by removing material. This must be done for safety and repair liability. There is a sign posted at the business counter that clearly states this for customers to see. It is not standard practice to contact the customer for replacement of necessary low cost items not covered under the manufacturers warranty.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.