ComplaintsforHarborOne Mortgage, LLC
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Complaint Details
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Initial Complaint
12/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This loan servicer has apparently had some kind of a data breach and now no one can get ahold of them. I use the term 'apparently' because they have said nothing publicly or privately about what is going on. They have not answered the phone for weeks, no one knows what is going on, and at this point it seems that they cannot protect the data of their consumers, nor are they able or willing to tell their customers their plan or timetable moving forward. There is now a mortgage underwriter memo floating around that advises consumers against paying them at all. It seems that this company cannot protect the data of their consumers. I'm requesting that they remove the lien from my property or start answering the phone immediately.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.