ComplaintsforMy Eye Dr

• Initial Complaint

  02/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Friday February 10th I was in for only an annual eye exam, no contact fitting. The doctor came in during my exam with the intern and took my contacts that were on the counter and when he came back and did his portion of the exam stated he didn’t know where they went, that someone “must’ve thrown them out”. They gave a “make up” pair of the same brand and monthly however wrong prescription so I had a migraine when I got home and couldn’t see. They said they would get me the right pair after calling multiple times. I took my glasses prescription to another eye center and ordered two pairs of glasses. They came in and the prescription was correct based on what MyEyeDr wrote, however the wrong prescription for me. They were a -1.75 and my last glasses were -2.50, in which I called and they had me come back in the next day. New eye exam showed -2.25 which I have a hard time believing them after they lied and screwed up multiple times on me already. They also gave me that correct -2.50 contact monthly pair, however after getting home I noticed they are expired by over a year. I’ve never had an issue with eye doctors before this location and not only were they rude and lied to my face multiple times, the manager told me this was them “making up for their mistakes”, however these were only further mistakes and now I’m two weeks into this process after paying them for an eye exam, two pairs of glasses, and now I have to go back somewhere else to have my glasses fixed and wait even longer. Completely discourage anyone trusting this business with their eyesight, time, or money.

  Business response

  03/06/2023

  The patient was seen at out Merrimack, NH location, not our Manchester location. This is the reason for the delay. 

  After discussing this issue with the doctor, he did apologize for misplacing her contact lenses. It was a mistake, but it was not a lie. The patient was not there for a contact lens fitting so after the patients contacts were misplaced, the doctor was attempting to fit her with something so she could leave. 

  Regarding her glasses prescription, our auto-refractor gave the doctor an initial estimate, and the doctor then confirmed the prescription. The patient returned stating they could not see clearly and the doctor rechecked the patient finding their prescription was in between her old prescription and the new one. This process is not black and white and has many factors involved that can cause it to vary. 

  If any further details are needed please reach out to me directly at ###-###-####. 

  Customer response

  03/10/2023

  The doctor didn’t apologize until my second visit back when I came to have my eye exam done again. Because of this company and this locations staff, my glasses took over a month to get correct when they would’ve been done in a week. Not only that, but the pair of contacts he gave as a replacement were incorrect, and that’s concerning they’ll send drivers on the road not being able to see correctly, when I would’ve been fine if he didn’t throw my contacts away. The make up paid for those contacts were picked up and my right prescription, however expired by over a year!!! This isn’t an ethical practice occurring within this place, and concerning that others are probably being taken advantage of in the same way. 

  Business response

  03/15/2023

  I do apologize for the experience that you had at our Merrimack office. If you would like to speak further please feel free to reach out to me directly at ***********@myeyedr.com or at ###-###-####. 

• Initial Complaint

  05/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  In June of 2021 I had an eye exam. I paid for all of my contact lense purchases. My insurance covered my exam. Around January of this year, I was told that I owed $122 and change. I asked why they never sent a bill. I paid this amount only to speak with my insurance, who told me it was paid. My Eye Dr billing dept located NOT in this store, told me to find the EOB etc. My insurance co said that was not my job to do that. The Cigna representative sent all that to them. I then spoke with someone in the local Manchester branch who assured me a claim had been sent to reimburse me. This was over 2 months ago. I don’t believe it is her fault whatsoever, rather the terrible billing department that is located somewhere else. It isn’t a lot of money, however, it is owed to me. I spend hundreds each year buying contacts from this group. I want the reimbursement

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩