ComplaintsforFieldstone Land Consultants PLLC

• Initial Complaint

  02/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On October 18 2021, I signed a contract with Fieldstone Land Consultants to survey and identify my lot. At the time of contract sign off I was required to pay a $200 deposit - this was done in person at their ******* Office. The Administrative Assistant indicated that I would take until the week of December 12 to get the job done - "because they had too much work". They failed to notify me that the preliminary due date was moved. After noticing that they would not show up, I contacted Mr. *********** G**** via email who once again indicated that they had "too much work in their queue" and that they were attempting to get to my request. It is now January 31/February 1 still no status on when the job will be done. Because my request urgent as I need to install a fence to sell my property I needed their services in December.

  Business response

  03/04/2022

  Business Response /* (1000, 8, 2022/02/15) */ Thank you for the opportunity to address this complaint. The customer signed the contract on Nov 8, 2021 and paid project retainer Nov 11, 2021. I understand that the customer wanted to have the survey work done as soon as possible but we did let them know that we could not begin to work on the project for at least 4 weeks and that we were working through a larger than normal backlog of existing customers and that we would get the work scheduled as soon as possible once we have met existing commitments. On January 6th email the customer asked for an estimate date (1 or 2 months from now?) so that he could line up a fence contractor and we replied that it would likely be another few weeks and I thanked him for his patience. On February 14th I let him know that we had the work scheduled for this week; I have emailed an called and left messages to see if they still wanted to move forward with the project but have not heard back yet. Unfortunately we have also experienced periods significant delays due to staff sick leave associated with COVID-19 but are doing the best we can to accommodate customers schedules given the circumstances. We will reach out again to the customer to determine if they would like to move forward with the project or if they would like a refund of the balance of the retainer paid.

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