Customer ReviewsforMcFarland Ford of Rochester

We had an emergency situation, we dropped of our truck , we broke down on the edge of the hiway had the truck towed ,we left our truck there for 6 mos , the repair was just over 9 k I did not have the $ not the dealers fault, we finally picked it up the 2 front wheel covers were gone the windshield sprayers were dangling down on top of the motor, Miner stuff , truck runs good just a note to QC we replaced the wheels covers no biggie

I bought a new 2021 ford f350 there when it was Rochester ford now McFarland Ford. The clock spring in the steering wheel was making a clicking sound with 35160 miles on the truck it was brought in on 2-10-23 the clock spring was replaced under warranty. Less than one year later it’s making the same clicking sound in the steering wheel and was brought in on 1-11-24 with 47,236 miles I was told very rudely when I called on 1-9-24 that I was 2 miles past the 12,000 mile warranty on there service warranty. I think it’s a complete embarrassment for ford and McFarland ford service department that my truck is going to need a third clock spring with 47,236 miles on it.When I told the service person I was very unhappy about it he rudely replied we thank you for that. And I said I will never buy another vehicle there he also replied we thank you for that also. Pretty bad business I’d recommend never going there for anything!!

I brought my car in for an oil change and asked them if they could check the new sunroof motor and program it. I had it replaced outside of a dealership and they could not program it. I explained I could get it to work using the programming steps but it wouldn't hold so I would have to repeat for each use. It had only been installed about 2 weeks when I brought it in. They said they would check it out and fix it if they could. When I picked up the car I was told they could not get it programmed but I could make another appointment specifically for it to be done. Once I left, I could no longer get it to open at all and the console where the buttons for the sunroof and lights etc. kept falling down. A few months later I took it in specifically for the motor programming and replacement, if needed since it no longer worked at all. I received a call at the end of the day saying it was a wiring problem and would cost $1100 to fix. I said ok but called back within 20 minutes to change my mind as it's almost winter and I would wait. I was told the work was already happening because the worker stayed late to complete it. I thought it was pretty quick but I had already agreed so figured ok. The next day I didn't receive a call until around noon only to be told it was a bad motor that melted the wiring down to the dash and it would cost me close to $400 for a new motor and then the work to be done. This is on top of the $1100. I told them to leave it. I asked if it was still going to cost $1100 even though nothing was fixed and was told yes. $1100 for not fixing anything and now the wiring is fried? They say the motor is to blame. If the motor was bad and wiring harness melted, how did they not know that after a full day with the car and a guy staying late to fix the wiring?