ComplaintsforLife Monuments of NJ
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Complaint Details
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Initial Complaint
11/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On October of 2023 I connected with Life Monument to inquire about the cost to have the date of death added to the Bronze monument scroll/ribbon, Life Monument installed the Bronze monument for my Brother ***** **** back in 2012 which include both my Brother and Mother's names as they have a double plot. (see photo attached). The person I connected with at Life Monument was Mark V. cell *** ***-*** or ###-###-####. Mark shared he was the owner of Life Monument. Mark provided a quote and asked for a deposit of $600. The deposit was sent in October 2023. Told Mark that I would have to connect with family on the quoted of $1180.00. The family felt the quoted amount was over prices for the scroll. NOTE: The amount paid in 2012 for the entire Bronze monument was close to the amount for just the scroll/ribbon. Both Mark and I connected a few times. He shared with me that he could not start the order until the balance was paid. I advised Mark that I would be looking for a refund of the deposit of $600. Mark shared that he would NOT give me a refund and he offered me a credit. He said he would hold on to the credit. Or I could paid the balance so he could get the job started. Mark then proceeded to hang up the phone. Life Monuments did not make the bronze scroll/ribbon. I connected with my financial institution in March 2024 to put in a claim to have the $600 returned to me. Because my claim was over 120 days the financial institution could not get my money returned. The financial institution advised that I work with the BBB. I am looking to have the BBB connect with Life Monuments/Mark V. and request that he refund my money of $600 for work not done. On a separate note, I obtained a quote from LM Memorials, Inc another bronze monument vendor on Sept 2024 and they made the bronze scroll for $425.00 for my mother Mary ****. They added the name, date of birth and death on the bronze scroll/ribbon. (see attached) Thank You, ***** ****Initial Complaint
10/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My brother and I purchased a grave marker for our mother 2 years ago. I contacted them this past week to find out the status (I moved from ** to ** last year, and her marker was not installed when I last visited). They were paid in full. I spoke with someone on Wednesday and was told someone would get back to me same day. No one has gotten back to me. I have called several times today and the calls went to voicemail and the voicemail was full. I called the cemetery and they have not been paid for the permit to install the marker.
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This business is not BBB Accredited
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.