ComplaintsforLittle Words Project
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Complaint Details
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Initial Complaint
10/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I purchased two custom bracelets on October 29th, both for cousins and one from which was for my cousin who just beat breast cancer. Literally just placed the order when I realized that the one bracelet for her size said XS instead of L/XL from which I almost for sure I clicked. I immediately emailed them and gave them the order number and asked if they could change the size to L/XL as it had only been a couple minutes since placing the order and the website said it takes 5-7 days to even process the order. Got an email, apologizing saying they couldn’t change the size and basically that I was just out of luck. That bracelet was $35 and I immediately emailed them probably before it even showed in their system. This is just not ok! I understand it is custom, and it would be fine if order was already processed and shipped but it had not been according to their website and quite possibly could not have been given only a couple minutes went by. This is unacceptable and I would like a refund for the bracelet or at the least simply changing the size.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.