ComplaintsforRoof4Roof
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Complaint Details
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Initial Complaint
12/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contacted this company due to a leak in a tenant's bathroom. I met with the estimator on October 26th and he asked for a deposit for the new roof. I gave him a check and he said they would apply for permit immediately and replace the roof as soon as the permit was issued. I followed up a month later to ask when this was happening and was told that permits take a long time. I contacted the building department this week to see when the permit will be ready and they informed me that they were filed a month after I met with the estimator. They also told me they were ready to be picked up. I just called the company and they said they are still waiting for permits. I confronted them about their lies and no one is responding now.Business response
06/19/2023
We wholeheartedly apologize for the delay in responding to this complaint and for the delay regarding the permit acquisition for this roof replacement. Unfortunately, in our 33 year experience as roofing contractors, Jersey City is one of the most difficult to receive permits from. There are many occasions where their online permit 'portal' says one thing but that does not coincide with what we're told by someone that we actually speak to in the building department. Since this complaint was filed 6 months ago, we have completed the roof replacement and are very thankful to the homeowners. Have a great summer!
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.