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          Rugs USA has 1 locations, listed below.

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            • Rugs USA

              8 Santa Fe Way Cranbury, NJ 08512-3260

            Business ProfileRugs USA

            Oriental Carpet Dealers

            Contact Information

            8 Santa Fe Way

            Cranbury, NJ 08512-3260

            Visit Website
            (800) 982-7210

            Business hours

            9:00 AM - 11:00 PM
            Business Hours
            9:00 AM - 11:00 PM
            9:00 AM - 11:00 PM
            9:00 AM - 11:00 PM
            9:00 AM - 11:00 PM
            9:00 AM - 11:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM

            See Additional Hours

            Customer Reviews

            1.21/5

            Average of 82 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            73 complaints closed in last 3 years

            30 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Rugs USA offers an array of rug styles, materials, and sizes to suit every design need and budget.

             


            Business Details

            Location of This Business
            8 Santa Fe Way, Cranbury, NJ 08512-3260
            BBB File Opened:
            9/9/2014
            Years in Business:
            11
            Business Started:
            8/20/2013
            Business Incorporated:
            8/20/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            9:00 AM - 11:00 PM
            T:
            9:00 AM - 11:00 PM
            W:
            9:00 AM - 11:00 PM
            Th:
            9:00 AM - 11:00 PM
            F:
            9:00 AM - 11:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            9:00 AM - 6:00 PM

            Service

            M:
            9:00 AM - 11:00 PM
            T:
            9:00 AM - 11:00 PM
            W:
            9:00 AM - 11:00 PM
            Th:
            9:00 AM - 11:00 PM
            F:
            9:00 AM - 11:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            9:00 AM - 6:00 PM
            Additional Contact Information

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            73 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/30/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I placed an order for an item, and the item subsequently went out of stock. I spoke with two different customer service representatives requesting that the order be cancelled, since the item was no longer in stock. They both said they put in the cancellation request for the order, however, the order is still active and I'm being charged for the item.
            Read More
            Read 72 More Complaints

            Customer Reviews

            82 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Emily W

            11/12/2024

            Bait and Switch! I recently purchased a 6x9 rug and premium pad, on sale. I very quickly received a shipping notification that my order was shipping, they failed to mention that only the rug pad was shipping and not the rug. I got an email two days later informing me that I would be getting a refund for the out of stock rug- then I realized that didnt include the pad. The pad is already in route and they are submitting a request to have it re-routed. If they cant re-route I will have to deal with returning it! So shady, feels like they waited on purpose so I would be pressured to buy a different rug- probably at a higher price point because mine was so discounted on this sale. Stay sharp, shoppers. Also, a note, rugs USA comes up when you ****** Ruggable- I literally thought I was buying from the Ruggable site because of how similarly rugs USA site now is to theirs.

            Rugs USA Response

            11/13/2024

            Hi *****, Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.I am so sorry to hear about your experience. Sometimes when an item is out of stock, our system doesn't flag it right away for our warehouse team, so they will ship part of the order before realizing that there is a part of the order that is unavailable. We are working with the shipping company to have the rug pad returned to us automatically. If the rug pad ends up getting delivered to you anyway, we will, of course, waive any fees associated with returning *******,Rugs USA Customer Support
            Read 81 More Customer Reviews

            Local BBB

            BBB Serving New Jersey

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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