ComplaintsforOknoplast USA Inc.
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Complaint Details
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Initial Complaint
07/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have windows and doors manufactured by Oknoplast, some have been installed improperly, others, despite being installed OK are now malfunctioning and need servicing. We have made over 5 attempts to contact Oknoplast to get these services, and we have been completely ignored. We've also tried to contact local dealers who advertise expertise with Oknoplast windows and doors, but they send us back to the main company. We've tried to fill in on-line requests, called and sent emails, all have been ignored.Business response
07/31/2024
Oknoplast USA, **** ("Oknoplast") is a wholesaler of windows manufactured by Oknoplast Sp. z o.o. out of ******. Oknoplast sells its windows to dealers in ***************** who then sell them to the end consumer. Oknoplast does not install its windows. Issue regarding installation need to be addressed with the window contractor that installed the windows. Oknoplast takes great pride in the quality of its product and provides a limited warranty on all of its windows. If the consumer believes that the windows are defective, a claim must be made through the dealer that sold the windows to the consumer/consumer's contractor.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.