Business ProfileforOpen Road Mazda of East Brunswick

On July 15th, 2024, my wife and I went to Open Road Mazda on Route 18 in East Brunswick to lease a vehicle. We picked out a 2024 CX-30. We put down a 500 dollar deposit and were told that the balance would be ******. We were putting a thousand down and making the first monthly payment of ******. Total would be 1,******. I have a receipt depicting that. However, when we went back on 7/18/2024, to pick up the vehicle, we went through all the paperwork and they requested ********, minus the 500 dollar deposit, which would be a balance of ***** instead of ******. They claimed the extra charge was for the title and registration fees. This was never part of the deal. Originally, we agreed to put a thousand dollars down and that would be it. If DMV fees needed to be paid, they should have taken it from that amount. We were disappointed, but reluctantly went through with the deal. I spoke with the Sales Manager, but he explained that the fees would have to be paid. I have been leasing vehicles since 2010 and this has never happened before. Including 2 cars from Open Road Mazda of East Brunswick. A CX-3 & CX-5. The General Sales Manager was not around to speak to. My wife and I were upset and were wondering if the BBB could help us get a refund of the 323 dollars. That is the amount we were charged and paid extra from the original agreement. Thanks in advance for your assistance in this matter.