ComplaintsforFirstService Residential MidAtlantic, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
My HOA has increased by $195 a month. This increase is intended to cover a new insurance premium which has allegedly been assessed an annual increase of $631,800.00. My concern is that the property manager, *************************, has not sent any correspondence from the insurance company listing the new premium cost. For all we know, she could be pocketing the money. Residents are frustrated and scared. Can you please assist me with launching a formal complaint against ******?Business response
07/29/2024
July 2, 2024
Better Business Bureau
ATTN: ************
**********
Re: *************************
Complaint #: 20314950
Dear ****:
I am Director of *************** for FirstService Residential MidAtlantic, LLC. Please accept this letter as a formal response to your July 25, 2025 letter.
We are truly sorry to hear about Ms. ******* experience. At FirstService Residential, we strive to ensure customer satisfaction.
I understand that this must be frustrating. After reviewing the details of your complaint, our staff investigated the matter when it was originally brought to our attention. Our Community Manager had been actively in contact with **************** and the Owner of the unit. At the time, all of the Owners at Victoriana were advised via regular mail and mass communication of the resolution pertaining to the added assessment. In addition, on June 14, 2023, an open meeting was held to discuss the assessment. Owners of Victoriana did attend, but the owner of Ms. ******* unit did not attend. Both **************** and the unit owner were offered the opportunity to come to the management office to discuss the assessment further. To date, our Manager has received no response to the invite.
If you have any additional questions, concerns, or if theres any other way I can assist further, please do not hesitate to reach out directly to me at ******************************************
Very truly yours,
***********************
Director, ***************
FirstService ResidentialCustomer response
07/29/2024
Complaint: 20314950
I am rejecting this response because:
The property manager, *************************, has not invited me to view the insurance documents at her office. In fact, she has explicitly told me that I am not allowed to view the documents. She claims I am not allowed to ask questions at board meetings and she has asked me not to contact her. Because ****** has been blatantly unprofessional and dismissive, I had no choice but to involve other entities like the BBB. ******* managers need to know that her behavior at work is a terrible reflection on ************* Residential. I am shocked and appalled that people like ************************* manage to keep their jobs. She shouldve been fired months ago.
Regards,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
12 total complaints in the last 3 years.
8 complaints closed in the last 12 months.