Customer ReviewsforAvantic Medical Lab

My name is ******* and I had best experience at Avantic Medical Lab, highly recommended

Thank you, *******! We appreciate the kind words.

Hi, I continue to be harassed byt "Avantic Medical Lab claiming I owe them funds for a COVID test. I never have had to come out of pocket for a COVID test. The invoice I continue to receive looks "fake". It states that I will be sent to collections if not paid. The so called past due payment goes back to 12/03/2021 when I honestly don't even remember having a COIVD test completed. Can someone help me validate that this is in fact a real company. I honestly sense it's a scam.

Dear April, thank you - we appreciate the opportunity to address and respond to the concerns raised by our valued customer, ***************************, regarding their experience with our services. We thoroughly investigated this matter, and here is what we found:- The patient did indeed have a COVID test with us on 12/03/21 and the result was ready and provided to the patient via the patient portal on 12/04/21, within 24 hours of specimen swab collection.- We attempted to collect payment for services provided, however due to lack of response wrote off the dues and closed her account. No payment was made or collected for this service, and we stop attempting to collect after a while. We want to assure our customer, ********, that we are in fact a real company that is inspected and approved by both the state and federal agencies, and we insist on conducting our practice "by the books". We sincerely apologize for the experience our customer had and we assure her that she will not face such an experience from us in the future.Should you or the customer require further information or clarification, please do not hesitate to contact us at ************.Thank you for your attention to this matter, and we appreciate the support of the Better Business Bureau in facilitating communication and resolution.Sincerely,Manoj

They dont reply to calls.My insurance covers COVID testing everywhere.They are the only ones who charged me $150 for this by overcharging my insurance.They sent me my covid report after a month and a half. By that time I had forgotten that I was even covid positive.Looks like a scam lab. Dont let them harass you by call or mail. Tell them you have read the reviews on BBB and tell them to drop it.

Hello, we cannot find a patient in our system with this name. Our COVID reports are typically released and distributed within 24 to 48 hours of receipt of sample at the lab. Sending out a report a month and half later does not sound like our lab. It is possible that customer accessed the report a month and half later, but reports are automatically distributed by the system as soon as it is resulted, the entire process is automated. Specifically positive reports are also reported to the state, and we ensure this reporting is done on a daily basis. Perhaps this customer is in our database with a different name, and we will be happy to look into this further.

I have been at my job for ten years and have always had insurance. I took a Covid test January of this year and in September, I received a bill for ****** dollars. Keep in mind the pharmacy that I took the test at advised me that my insurance would cover the bill which should have been no more than ****** at most. When I received the bill for ****** I reached out to AVANTIC medical lab questioning the bill amount and did not get a clear and concise answer to why a ****** Covid test is being billed to my insurance company for 750 dollars. The pharmacy I took the test at and AVANTIC medical lab are working together to provide false information to get people to take the Covid test while the lab is over billing people and the insurance companies and then threatening consumers to report them to credit bureaus if they do not pay them the ****** fictitious amounts they send in the mail. This company should be ashamed of themselves working in cahoots together with a friend or family pharmacy to scam consumers, insurance companies, and other entities to profit off of the pandemic, please look into this company and beware!

Dear *********, thank you for the opportunity to address your concern, and want to start with sincerely apologizing for the experience you had with this.It appears that you received an EOB from your insurance company, and not a bill from the lab. An Explanation of Benefits (EOB) serves the purpose of outlining what the insurance company has covered. Please note that you are not liable for the amount on the **** It is important to note that charges to insurance companies differ significantly from charges to patients. In our standard practice, we accept the amount approved by the insurance company, charging them the cost of running a test. When billing a patient directly, we consider various factors and charge considerably less.In your case, we accepted the amount your insurance company approved and closed your file. Importantly, we did not pursue any further contact for the remaining amount, nor did we send you an additional bill.We want to emphasize the following points:1.Acceptance of Approved Amount: Avantic Medical Lab accepts the amount approved by the insurance company as part of our standard billing practice.2.No Additional Communication: We did not send bill from Avantic, nor any phone calls or communication whatsoever for the balance that insurance does not cover.This practice is not unique to Avantic Medical Lab but is an industry standard. We hope this clarification helps in understanding our process better.We genuinely value all our customers, and our aim is to serve them with the utmost respect and transparency. We hope to have the opportunity to serve you again in the future and address any further questions or concerns you may have.Thank you once again for your attention to this matter.Sincerely,*********************

I received a **** for a Covid test that I didn't remember taking. Turned out it was combined with routine bloodwork and for some reason, they performed the covid test only, and the routine bloodwork was sent to their regular (in network) lab. I was reimbursed by my insurance. I don't get it but whatever. So, I paid the ****. Almost a year later, I received a phone call asking me when I was going to pay the ****. I informed the person that I paid it and told him when and that I had proof. Suddenly, he was anxious to get off the phone and said, "Oh, I see it here. Yes, yes, you paid." Recently, I received a **** for bloodwork from nearly nine months before for almost $1000! I have never had to pay for bloodwork before. I called my insurance company and they told me the lab is out of network and only 60% was paid. When I called Avantic to set up a payment plan, and told the rep that I wasn't aware that the lab was out of network, when the doctor is in network and I've never had to pay before, he was quick to put me on hold and then came back and abruptly told me that I didn't have to pay. So I called my doctor to alert them of this strange situation, and they told me that they don't even use Avantic and have never heard of it. Sounds like something shady is going on.

Dear ****, we start with sincerely apologizing for the inconvenience this may have caused you, and we appreciate the opportunity to serve you. We did a thorough investigation into the matter, and spoke with your patient care coordinator. We would like to assure you that all tests conducted are ordered by your physician, and our system will not allow tests not ordered by the patient's physician. Your insurance billing was completed and file closed. Most importantly we have worked on our processes to ensure smoother billing with insurance companies to avoid any miscommunication with patients. We are pleased to see you return and we are glad to continue serving your testing needs.

Avantic helped me out in a moment of need. Was traveling on an emergency and needed report within 24 hours, and they were able to give me the result overnight. I took the test morning of 1/12, and had my result by the night.

Thank you for your kind words, ***, we are glad to note. This is reflective of our service and our attention to patient's needs. We are glad you had safe travels, and ************************* for any future needs. Best, Manoj

Lab was used by pharmacies to process Covid tests. My sample was taken at one pharmacy on 12/22/2021. I received my results on 1/5/2022, two weeks after submitting a sample. A neighbor had a sample taken at a different pharmacy on 12/24/2021, with results received on 1/3/2022.I visited the lab on 1/4/2022 and saw a sign on the door advising that, as of 12/20/2021, the ***PCR testing was not available and that they were not accepting appointments or walk-ins. An employee told me they were overwhelmed and that my results would be available by the end of the week.It appears that even though they stopped testing at their lab, they continued to allow testing at these pharmacies, knowing that they couldn't process the samples in a timely manner. Since this happened right before the holidays, I am sure some patients were unable to travel as planned since they couldn't show a negative test. Personally, I avoided all family gatherings.

Dear *******, thank you for the opportunity to address this concern. Unfortunately, the week your specimen arrived at our lab coincided with an extraordinarily busy period for COVID testing, not just within our organization but across the tristate area. Commencing early December of that year, we experienced an unprecedented surge, handling more than five times our typical patient volume. This surge was a result of a sudden and dramatic increase in (a) the number of cases, (b) the positivity rate, and (c) the holiday season. The heightened pandemic numbers subsequently led to increased processing times. Unfortunately, labs across the ******** / ********** area were inundated with specimens, creating an overwhelming situation for processing and testing. This surge was entirely unexpected and took the healthcare sector by surprise.We sincerely apologize for any inconvenience this delay casued you. We want to emphasize that the delay in her report was in no way intentional or avoidable. Since that time, we have proactively addressed the increased demand by investing in additional equipment and staff to enhance our testing capacity. We hope we get the opportunity to serve you again and showcase our improved facilities and processes.

Avantic Medical Lab does not answer phone calls or return emails. The company does not notify individuals of the results of COVID tests. I have been waiting now for five days for my results. Other individuals have been waiting longer than I have for their results.I am forced to give one star, or else I would give zero stars.

*****, we apologize for the inconvenience caused during the very scary times of COVID. We have since expanded our customer service capacity and have improved our patient portal experience as well. We sincerely hope you will visit us again and give us the opportunity to showcase our improved facilities and processes to you.