ComplaintsforBijou Amore
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a diamond ring while on ************ from this company for $1495.00. A diamond fell out and several more are not set properly and will soon come out as well. I contacts them several times and they will not resolve the issue and *** my ring. I want a refund and they can have this defective ring back.Initial Complaint
06/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
ORDERED AND ITEM, ITEM DOES NOT MATCH THE DESCRIPTION. EMAILED THE COMPANY 12 TIMES TO GET ONE ANSWER. I TOLD THEM I WOULD BE RETURNING THE ITEM (WITHIN THE RETURN TIME) PAID OUT OF POCKET FOR EXPEDITED SHIPPING INSURED WITH SIGNATURE AND IT HAS NOW BEEN 6 DAYS WITH NO REPSONSE WHEN MY REFUND WILL BE APPLIED. HORRIBLE COMMUNICATION.Business response
06/13/2022
The customer was issued a refund upon receiving their return. A notification that the refund was processed was sent by sms as well as email to the customer. This claim with BBB was filed after the refund was already processed to the customer's original payment method.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
560 Sylvan Ave Ste 2060
Englewood Cliffs, NJ 07632-3174
Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.