Business ProfileforNew Jersey Manufacturers Insurance Company

I was an *** customer for over 30 years without any claims on any property or vehicle I owned. Everyone in my family is on ***. When I filed a claim for electrical damage to my new home in 2021 they tried to short change me on the payout and I couldn't believe the adjuster could not add properly or so it seemed. He had all the figures, all he had to do was add it up. After 5 tries and his bad attitude he could not get simple addition right so I spoke to his office manager and then received the full payout. the very next renewals for my bundled insurance all my rates went up, auto insurance and homeowners and each renewal for 3 years after that it went up more. In 3 years since the claim I was paying 1200 more a year for homeowners insurance and 1019 more a year on auto. the reasoning *** gave me was I was paying for 3 claims. 2 claims was filed before I bought the house and my claim after I bought it in 2021. the funny thing is before my claim these 2 so called mystery claims before I owned the house didn't effect anything and was not filed through ***. how does *** get paid off another insurance company claim and what does home insurance claims have to do with my auto insurance going sky high for no reason. My advice is *** have good rates just don't ever file a claim with them because if you do they will increase every policy you have and try to recoup that payout for any claim even if the previous claims was not filed through ***. So if you file a claim with ***, after they pay out drop them fast because your next renewals will be insane. I dropped *** 3 years after my claim but should have done it sooner. I only stayed because of loyalty and history with the company. I really hope all insurance companies don't operate like this. NJM is the only insurance company I dealt with my whole life. I branched off from my parents and they had NJM probably before I was born and now I'm 50.

Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 calendar days.