9 Customer Reviews
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Review from Geraldine L
4 stars07/17/2024
Very professional and helpful. Right from the start they made us feel very comfortable and confident they were going to make our move smooth. Great company!Review from Ed W
1 star03/07/2024
Showed up late with a smaller truck than they promised so they had to make 2 trips, had inexperienced crew pack away my stuff then broke tv and 2 grandfather clocks, wound up using bogus insurance company they recommended who wouldnt pay for any damages they caused. Youd be better off renting a u-haul and getting some guys hanging outside the local 7-11. Sorry I ever contacted them.
Van Express Moving and Storage Response
03/13/2024
************, We appreciate your feedback about our services. We are sorry for any inconvenience that this issue caused you. Your claim is being reviewed by our claims adjuster and it will be settled soon. We would like to thank you once again for your business. Van ExpressReview from Lu V
5 stars12/15/2023
great job, all items wrapped and packed to be placed in storage unitVan Express Moving and Storage Response
03/13/2024
Hello ************, Thank you once again for your business. Let us know if you need anything. Van ExpressReview from William B
5 stars12/01/2023
I wanted to take a moment to express my sincere gratitude for the outstanding service we received during our recent move from ********* to ***************. Your team's professionalism, efficiency, and attention to detail truly made this transition seamless and stress-free.the pricing was fair and transparent, reflecting a commitment to honesty and integrity.Our move was a significant undertaking, and Van Express exceeded our expectations in every way. I wholeheartedly recommend your services to anyone in need of a reliable and professional moving company. Thank you for turning what could have been a stressful experience into a positive and memorable one.Review from Hamza Z
5 stars05/16/2023
I recently had the pleasure of hiring Van Express Moving Company to assist me with a move from my two-bedroom apartment in North East ************ to *********, **. I am thrilled to say that my experience with them was nothing short of outstanding! From start to finish, they went above and beyond to ensure a smooth and stress-free moving process.First and foremost, the entire team at Van Express was incredibly professional and courteous. From the initial phone call to the final delivery, they exhibited a high level of professionalism that instilled confidence in their services. They were prompt in their responses, attentive to my needs, and took the time to understand the specifics of my move.The crew that arrived on moving day was punctual, efficient, and well-prepared. They handled my belongings with the utmost care, wrapping furniture and fragile items securely. Their attention to detail and expertise in handling delicate items gave me peace of mind throughout the entire process.One aspect that stood out to me was their ability to work quickly without compromising the quality of their services. Despite the long distance between the two locations, they completed the move in a timely manner, exceeding my expectations.Additionally, I was pleasantly surprised by the competitive pricing offered by Van Express Moving Company. The value for the service provided was great considering the level of professionalism, care, and efficiency demonstrated by their team. There were no hidden costs or surprises, and the final bill matched the initial quote I received.In conclusion, I cannot recommend Van Express Moving Company highly enough. Their professionalism, attention to detail, and efficiency made my move from North East ************ to *********, ** an absolute breeze. If you're looking for a moving company that will provide top-notch service and ensure a stress-free moving experience, Van Express is the way to go.Review from Foued H
5 stars05/15/2023
Good service and the prices is reasonable, The items were transported in a professional manner without any damage or scratching. The workers also understanding and they even helped ** change some items that were not previously specified in the agreement.Thank you Van Express , I recommended our friend and family to you use VAN Expresss servicesReview from Michael D
5 stars05/15/2023
Did an out of State move with Van Express LLC and all went fairly smooth. I had a chance to deal directly with the head of the company and he was relatively candid and upfront about the process from start to bed, no bad surprises. Also, shout out to their ******* who managed the move and the crew members, really worked hard and ensure my inquiries were respected.Van Express Moving and Storage Response
05/15/2023
Thank you **************** really appreciate it.Enjoy your new houseReview from Djallal M
5 stars05/12/2023
Great experience! Would defiantly use them again! They were very transparent in terms of their pricing. Great customer service!Van Express Moving and Storage Response
05/13/2023
Thank you so much, enjoy your new house :)Review from Jennifer A
1 star01/06/2022
Dishonest Company - their damage will cost more than your savings - outsourced moversVan Express Moving and Storage Response
01/06/2022
Unfortunately, the customer's allegations are false and misleading. We had provided her with the moving services. Not only she was able to receive a discounted rate, but she is also claiming issues that did not happen in order to be compensated. We have put her claim through our insurance as a courtesy but she is seeking to be compensated for things we were not responsible for. This was clearly an attempt to deliberately hurt our reputation.Customer Response
01/11/2022
The dishonesty continues:1. As an NJEA ******* Van ********************** automatically discounts the hourly rate for staff of public school employees through the Buyer's Edge program, that is how our family received a discount.2. The compensation I seek is for furniture that was flipped and damaged on concrete and dragged across a hardwood floor. There is a 17 foot scratch with multiple other scratches in my brand new home. Damages costing more than the labor of the move. 3. All 4 members of the crew were made aware of all damage, I took them in every room to show them. I called ***** B when the damage first began and said to handle everything with *********** manager. **** apologized for his crew's issues. He told my husband and I that this was not his typical crew. He explained that this is a sub crew with little experience. He said everything would be taken care of. They took a 20 minute break to recompose and work smarter.4. When the job ended after hours, past 8:00pm (arrived an hour and a half late to start), **** said that I would need to talk with management and the insurance person the next morning. He guaranteed that everything would be taken care of. 5. On the next morning, Office manager ***** B, did not call me back. I heard nothing for two weeks until the head of Buyer's Edge got involved.6. My move was in June 2021. It is now January 2022 and nothing has been rectified. I hope no one experiences this sort of aggregation when moving into their new home.
Customer Review Rating
4/5stars
Average of 9 Customer Reviews
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