ComplaintsforVydia, Inc.
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Complaint Details
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Initial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been working with Vydia for 2 years, and overall it has been a very bad experience. They don't let you edit your files, or really do anything to change them, without a customer service agent doing it. This would be ok if they actually got back to you in time, but they don't, sometimes taking days, weeks, or months to make a change. I requested that an artwork be changed in 2021 on one single, and they still have not gotten around to it. And I requested that my files by updated a month ago, and although they got back to me about it, the files have still not been updated. I am so frustrated at this point that I want to delete all of my files with them, and get them off all platforms, but I can't even delete my account and get the files off 3rd party platforms without waiting for them to get back to me. I tried calling their phone number but all it is is an automated message machine that tells you to contact them on their website, and then hangs up on you. I couldn't be more dissatisfied with them. Horrible experience.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.