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            Customer ReviewsSago

            Market Research
            HeadquartersMulti Location Business
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            121 Customer Reviews

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            • Katlyn L

              11/22/2024

              Absolutely horrible. I have done multiple studies and have yet to get paid out. I’m not able to talk to anyone over the phone and they are claiming (via email) that they have no information of my account even though I have my request codes. I would never recommend this company.

            • Dre S

              11/20/2024

              They are amazing at getting you scheduled for studies and were amazing pre covid with their payment cards before they went to the virtual rewards wallet ********. Now its like a jail sentence waiting for your payment from them. Other research companies that use the virtual rewards are MUCH more timely, especially ******* associates in ******* which is right directly across the street from sagos physical office in *******. It takes upwards to almost two months to get paid and then the virtual cards dont always work on ************ wallet as they use prepaid Mastercard and not tremendous (FAR BETTER) like other companies. I hate getting booked with them at times because it takes MONTHS to get paid. Like my god I wish it was as quick to get paid as it is to get booked and receive 80 emails from them to confirm your appointments lol. Now i will say a little of the time is cut back if you do an in person study with them as they send your incentive choice email to add to your wallet right when you leave the building but its STILL a month and Atleast two weeks to even receive it lol.

            • Latascha G

              11/18/2024

              This is the worst experience I have ever encountered participating in a study. The research company uses SAGO for payout. No reward no response and no one takes ownership. This company needs to be prosecuted

            • Katherine S

              11/17/2024

              Stay away from this company! I finally got my incentive after 4 months and I was very persistent! Their process is absolutely ridiculous. With current technology, payment should be immediately after completion of the survey. I will never do another survey for them!

            • Melisa K

              11/16/2024

              It's been over 2 wks still not shown in wallet and now the whole SAGO Focus Group website is no longer working so unable to check my wallet anymore so I can redeem my incentive. It's ridiculous how long it takes to hit your wallet then another several wks to receive your incentive just crazy. But now I'm mad about them taking their web page site down. How are we supposed to redeem our rewards into incentives? They don't really respond to emails much either about these issues

            • Leticia S

              11/16/2024

              I've participated in focus groups with Sago (also known as Focus Group) for at least 10 years. In the past, we used to go to their location, participate in the research and be given a physical gift card upon departure. This last August 2024, I participated in custumer research that involved driving to their office, around 12 miles from home, picking up a product, sampling it and writing a review. The "incentive" was $75 that I had to request going to their website, using what they call a "digital wallet". I've been trying to get my card since then. It's been more than 3 months and after 8, yes, you read correctly, eight emails asking to be helped or to be sent a card in the mail, the latter being an option they claim to offer, I have received nothing and I have also been told that my incentive (which I never received) will expire in December. Very disrespectful and frustrating.

            • Keith M

              11/08/2024

              This company is the absolute worst research firm. It took close to 3 weeks or longer just to have rewards added to my wallet and then another 20 business days to get paid and then you have to fight them for it because they don't pay you on time. We're talking about a 6 week payment window and that's absurd to expect participants to wait that long. I have had to file a complaint every time I have been due to be paid because all I get is repeated excuses.This business should not be able to continue to operate in this matter!!!

            • Catherine J

              11/03/2024

              Hi Sago Since 9/12/24 participated online survey & till date 11/3/24 Ive not been able to reach any assistance from Sago to receive incentive $125 its been passed the 20 days period they claim to process. Have emailed plus left VM no response. The helpfocusgroup just replied just to call or email is just a non stop ************ w/o any actual solution, very unprofessional. Would like to actually speak with someone to assist with this matter. You complete a bunch of surveys & no calls or assistance in incentives.

            • Rosalind H

              10/22/2024

              Please help me. I did a survey on 93/2024. I still do not have my gift card. It is shame, as years ago they would give the gift card out on the spot. Now one has to go to a redemption place, and it never gets going!!!!!!!!1 The redempiton place has no record of me, and I still do not have my gift card. Sad.Sago is located in *****. Pa. at *******************.

            • Nichole C

              10/10/2024

              No one returns your calls when you are complaining about not getting paid. I did a focus group the beginning of September and still have not received my points.

            Customer Review Rating

            1.29/5

            Average of 121 Customer Reviews

            Contact Information

            101 Wood Ave S

            Ste 501

            Iselin, NJ 08830-2750

            Visit Website
            (732) 906-8792

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

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            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

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