ComplaintsforSunrise House Treatment Center
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Complaint Details
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Initial Complaint
06/23/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
My son was admitted for detox/alcoholism on June 7th, which is normally at least a 28 day in-patient program.We were told by his counselor that ******* was sold and would be closing 6/24th- giving our son 17 days in the program with sobriety.On 6/22, we were told Sunrise was closing the next day, 6/23rd, and all patients has to leave on/by 6/23rd.My son is telling us staff was limited as people were being let go at a rapid pace. There was little food available as the kitchen was often closed.We question why on 6/7th, Sunrise did not tell us about their sale and/or issues that they had with the *********** give previous complaints registered against them. We question why Sunrise continued to admit patients and not render proper service or care. ******* created a lost opportunity, as our son had previously completed a 28 day program with Sunrise and was sober for a number of years. We expected the same level cars and received none. We are seeking full refund of the out of pocket amounts charged to our credit card, which at a minimum is the insurance deductive. We have not received our credit card statements to yet know what Sunrise has charged us. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.