Current Alerts For This Business
Pattern of Complaint:
Consumers have reached out to BBB alleging failure of the door-to-door sales agents to identify themselves and the company, and in several instances representing themselves as the utility company. It has been reported that some consumers were switched to Josco Energy without their permission.
On July 26, 2019, BBB contacted Josco Energy USA to address a possible pattern of complaints.
Josco Energy USA provided the information below to BBB:
“Josco Energy has or will be taking the following steps to further reduce and/or eliminate customer complaints:
- Terminated its relationship with the third-party marketing vendor responsible for the customer enrollments identified in the majority of the complaints
- Retrained third-party sales representatives to ensure Josco Energy’s quality assurance and compliance standards were being followed
- Implementation of a complaint incident scorecard to track complaints against marketing representatives and vendors.”
BBB continued to monitor incoming complaints and determined the business failed to address the underlying cause for this pattern.