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Additional Information

Not BBB accredited

Additional Information for JOSCO Energy USA, LLC

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This is a multi-location business.

Find a Location

JOSCO Energy USA, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • JOSCO Energy USA, LLC

      200 Route 17 Ste 200C Mahwah, NJ 07430-1243

    • JOSCO Energy USA, LLC

      55 W 95th St New York, NY 10025-8501

    • JOSCO Energy USA, LLC

      2543 Amsterdam Ave New York, NY 10033-2808

    Headquarters
    200 Route 17 Ste 200C, Mahwah, NJ 07430-1243
    BBB File Opened:
    9/2/2014
    Years in Business:
    10
    Business Started:
    5/23/2014
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Ms. Jesse Rutta, Marketing Specialist
    • Mr. Marc Reichman, Vice President of Sales
    • Ms. Chani Kaufman
    Contact Information

    Principal

    • Ms. Jesse Rutta, Marketing Specialist

    Customer Contact

    • Ms. Chani Kaufman
    Additional Contact Information

    Fax Numbers

    • (516) 299-6045
      Primary Fax

    Phone Numbers

    Email Addresses

    Serving Area
    • NJ
    • NY
    Business Categories
    Energy Service Company

    Pattern of Complaint

    Consumers have reached out to BBB alleging failure of the door-to-door sales agents to identify themselves and the company, and in several instances representing themselves as the utility company.  It has been reported that some consumers were switched to Josco Energy without their permission.

    On July 26, 2019, BBB contacted Josco Energy USA to address a possible pattern of complaints.

    Josco Energy USA provided the information below to BBB:

    “Josco Energy has or will be taking the following steps to further reduce and/or eliminate customer complaints:

    1. Terminated its relationship with the third-party marketing vendor responsible for the customer enrollments identified in the majority of the complaints
    2. Retrained third-party sales representatives to ensure Josco Energy’s quality assurance and compliance standards were being followed
    3. Implementation of a complaint incident scorecard to track complaints against marketing representatives and vendors.”

    BBB continued to monitor incoming complaints and determined the business failed to address the underlying cause for this pattern.

     

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