ComplaintsforInventHelp
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Complaint Details
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Initial Complaint
03/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was scammed by the company InventHelp. I went to them with an invention idea and they told me my idea has never been created. They showed me pictures of what my idea could look like. I agreed to pay them $8000 for their service and to get my idea patented. Once I sent the patent attorney pictures of my idea, they told me that these drawings were already patented and were someone elses idea. When I contacted the sales representative *******************, I was told he was unable *************. When I contacted InventHelp customer service and explained everything to them, they told me there was nothing they could do and that they would not refund my money.Business response
03/22/2023
This complainant contracted with our company for the assistance in submitting his invention to industry in an attempt to obtain a good faith review. Our records indicate that the services are being provided in accordance with the contract. Additionally, he contracted for our *************** Services referring him to an independent patent attorney for the preparation and prosecution of a patent application.
After receiving this complaint, we reached out to our client in an effort to resolve this matter. We had productive conversations with this complainant and confirmed that he spoke with his patent attorney and any concerns regarding the potential patentability of his invention were addressed. At this time, the complainant is continuing with the services and this complaint has been resolved.
Thank you for bringing this matter to our attention.
Sincerely,
*************************
Compliance Manager
InventHelp
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.