ComplaintsforMarin Brothers Construction
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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hi had hired Marin brothers in Spring of 2022 to do a major backyard patio project and landscaping at my home. Right from the beginning they started the project late as they took another project ahead of mine. My main complaint is with the landscaping. The thousands of dollars spent on mature trees went to waste as many of them died within the first few months of planting. They said they’d resolve the issue but never came again. So my backyard had a dozen dead, tipped over, brown leafless / needle-less. My neighbors are upset at how unsightly my yard is and because some dead trees feel into their yard. They are also unprofessional. They would started the project months after we’d agree. They would show up some days, then go a week where they’d only come for a day or two or not at all. They’d say they were coming one day, then never show up. They put together a metal pergola for my patio and due to not supporting a beam, they dropped it and damaged it. They said they’d give me money for it, but never did. I paid for a Breeo fire pit kit through them which costs $900, and they failed to give me the $200+ in accessories that come with it. They continually said they’d drop it off but never did. They built an outdoor kitchen, and improperly cut the space for my side burner which causes water to enter my island whenever it rains. They said they’d fix it, but never did. There’s so many more things to list but these are the top that come to mind. I’m incredibly disappointed in the work they’ve done and had to pay another contractor ~$20k to fix their work. Multiple landscaping companies confirmed the reason the trees died is because they didn’t dig them deep enough in the soil and as a result weren’t getting enough water hence the dried out. I don’t recommend at all.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.