ComplaintsforShopRite of Passaic
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Complaint Details
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Initial Complaint
10/12/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
I placed an order online via delivery, due to having a promotion.I used a valid form of payment via their website, via Paypal, via my credit line which is in excellent standing, only to have a representative tell me the payment did not go through, and yet another representative try to tell me that they only take Paypal if it is attached to a plastic card or EBT. Paypal is a valid form of payment and should have been processed as such without the misinformation and the disrespect of asking me for an EBT card that I do not have.Business response
12/05/2023
Good Morning:
I, myself, was involved in this case and communicated to the customer that the case needed to be sent to Finance for further investigation and assistance. We required further assistance as the error message was tied to the form of payment the customer was using (PayPal without a card present). We did tell the customer to please allow time for the Finance team to advise on next steps and apologized for the inconvenience.
Customer response
12/06/2023
Complaint: 20730056
I am rejecting this response because:
Regards,
*******************************Customer response
12/07/2023
Complaint: 20730056
I am rejecting this response because:
Regards,
*******************************Customer response
12/12/2023
Complaint: 20730056
I am rejecting this response because:Incompetent customer service.
Nothing wrong with Paypal account, so there was no reason for purchase to not go through.
Subpar and spoiled product.
Regards,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.