ComplaintsforDr. Reddy's Laboratories

• Initial Complaint

  12/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Dr. Reddy's Laboratories is the manufacturer of of a medication I use and have filled from a local Wallgreens for almost 2 years now. Over the last several months I have had two boxes of this medication which comes as an auto injector pen with two in a box, with faulty auto injectors. I have not been able to use them and the medication remains in the cartridge within the pen. I have taken these two boxes which happen to be of the same lot number to the pharmacy. I was instructed to contact the manufacturer which is Dr. Reddy's laboratories for replacement as the pharmacy could not do anything further. This is a very expensive medication costing $500 per box. I had to get a new prescription and pay another copay to replace these faulty ones which I still have in my possession. I have tried contacting the manufacturer 6 times and have left 4 voicemails over a 8 week period. I have not received any call back.

• Initial Complaint

  09/13/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My daughter was prescribed Sumatriptan 6MG injectable. When she needed the medication, the injector did not work. This was paid for by a combination of insurance, and co-pay. I contacted the company (Dr. Reddy's Laboratory), they took my complaint on 3/22/23 and told me a "follow up" would happen. *********, who fulfilled the medication, originally told me I had to call the company and our provider to get a new prescription before they could dispense another. That is what I did. Her doctor prescribed her another medication, filled by a different brand. I after a few days I had not heard from Dr. Reddy's about what to do with the broken injector and called back to see what needed to be done (do we mail the broken injectable back?) and they told me to submit my receipt (attached), which I did on 3/31/23. I never heard anything back, and we are still hanging onto the broken injector in case they needed it back. I followed up with phone calls on 5/5/23, 6/5/23, 7/31/23, and emailed again on 8/3/23 and resubmitted the receipt asking when we'd get a refund, since a replacement at this point would no longer help. Each phone call I was told they were "escalating" my case, and someone "would be in contact with me momentarily" or I would get an email with the resolution. The representative said beginning on 6/5/23 they didn't know why this case had not been resolved, and they would escalate it. I began asking to speak with a supervisor on each call and saying I would wait on hold, and they told me a supervisor would call me back that day. I never received a call (this happened twice). When I called again on 9/11/23, I said I would wait on the line until I could speak with a supervisor. They had excuses why that would not work, and told me that someone would call within the hour. I never got a call back. I (and the insurance company) deserve a refund for this expensive medication that my daughter was never able to use.

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