ComplaintsforGoldin Auctions

• Initial Complaint

  07/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I worked with Goldin to auction I high value sports card. I spoke with the account rep on the phone and discussed specific terms in choosing a time to list the sports card. I overnighted with tracking the card and didnt hear back from Goldin. I later emailed them and they confirmed they had the card. I logged into my Goldin account and did not see the card listed, in which case I thought it may take time to show in my account. Some time went by and I emailed them again asking why my card wasn't in my portal. The response I received was that the card had been listed and already sold. They had listed it in someone elses account and sold the card. I caught this in time to at least receive the funds prior to the other party receiving them. However, the blatant mistake that they made in putting the card in another person's account and not recognizing this than listing and selling the card without my permission per the phone call that I had with their sales rep was an absolute disaster. I was supposed to be involved in the process and have input which was VERY specific in regards to when the card would be listed. As a result, the card sold for considerably less than it would have if it was listed on my terms as agreed. Not only did Goldin not get me the card back, they had the nerve to take a $700 sales commission. Causing me to lose thousands on the card. I am requesting at least a refund of the commission in addition to $2,000 additional for lost potential revenue on the card.

  Business response

  07/30/2024

  Hi *******,

  Thank you for the feedback and I apologize for the delay. I have personally reviewed your situation and would like to connect with you to discuss further.  I sent you and email and look forward to hearing from you soon, thank you.

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sent cards in to be graded to PSA they was graded and sent to Goldin auction to be sold. Everything I call I keep getting the run around. I need to call this person I need to call that person. Nobody ever calls me back.

  Business response

  01/31/2024

  Hi *****,

  We are very sorry for your experience, and look forward to getting this solved for you quickly.  Please respond to the email from Goldin sent on 1/25 requesting the cert numbers in question and we will get this handled for you.  We look forward to hearing from you soon.

• Initial Complaint

  10/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I consigned a collection of 201 cards from the football 2004 Playoff Contenders set to Goldin to be sold in the September "Elite" auction. Even though my set was the highest rated set in the entire country, my cards weren't marketed properly, and the auction closed well below market value. The winning bid was $12k-- individually the cards have a market value of at least $25-30k. However the winning "buyer" has yet to pay. Per Goldin's rules, a buyer that doesn't pay after 15 days is in default. At about day 16, I reached out and was told that they “would be happy to send me my cards back” since I wasn’t happy with the final bid anyway. However, when I later took them up on that, I was deferred to another person who reversed that offer. They further declared that the buyer was NOT in default and they wanted more time to try to work with the buyer to get the money owed. After 21 days, I Goldin via email again and offered to have them either send me back my cards or to re-auction the cards, but this time to do each card separately—(the main value of the set rests with about 10 cards). They responded again that they did not classify the buyer as being in default and that they would still not be sending my cards back nor would they be putting my cards up for auction again. I have lost complete faith in Goldin Auctions being a fair player. They have abused the consignment relationship because they hold the power by maintaining custody of my merchandise. I question if there was even a legitimate auction and if in fact, my cards were stolen—based on other complaints I’m now seeing online. I am not a major player in the hobby and it seems that Goldin is way more in tune with providing good customer service to folks that have much higher status than me. At this point, we are more than four weeks past the close of the auction with no resolution in sight. I no longer want to do business with them and simply want my 201 Playoff Contender cards to be returned to me.

  Business response

  11/28/2023

  Hi ********

   

  Thank you for your feedback.  We are very sorry for the delay in payment, we always strive to collect payments from our buyer's as soon as possible.  Unfortunately, the buyer took a little longer than expected to pay, resulting in a delay in payment.  I do see now that the buyer paid on 11/10 and a payment was issued to you on 11/13 as soon as the funds cleared.  Again, we apologize for any inconvenience caused and will continue to dedicate our time and energy toward creating the best customer experience possible.  Should you have any questions or concerns moving forward, please reach out to support@goldin.co and I will see to it that you are taken care of expeditiously, thank you.

  Customer response

  11/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *****

• Initial Complaint

  10/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought a card on the auction site for $82. With their buyers surcharge and shipping my total is $117 they charged approximately 40% in fees and this should be illegal.

  Business response

  10/31/2023

  Hi ****,

  
  Thank you for your feedback.  Our Buyers Premium is set at 22%, which is in line with the market average for high-end auction houses. Prior to any bid being placed, the total hammer price + buyers premium is always reflected on the applicable listing page for the item, and never hidden from our customers. Shipping, handling, and insurance came up to $6.90 with total taxes tacking on another $6.61. We also offer a few ways to avoid these fees.

  
  We partner with the *** Vault to send your items there free of charge to be stored in an insured and safe manner.  You could ship it in under 90 days for a small fee or store it for 90 days and ship it for free without payment of taxes after said 90-day period.  We also offer pickups for our customers which would remove the shipping, handling, and insurance costs.

  
  I would just add that fees such as late fees only occur when the invoice is outstanding for beyond 14 days as described in our conditions of sale.  Hopefully this helps you understand the cost a bit more. If you have any further questions or concerns please contact us at *********************************.  Thank you
  

  
  

  Customer response

  10/31/2023

  
  Complaint: 20787870
  
  I am rejecting this response because:

  I appreciate your response and the opportunity to discuss this matter further. I understand that your company has established policies, including the fees associated with storing items in the vault and the conditions for early withdrawal.
  
  My concern lies in the substantial difference between the final charges I incurred for the item I purchased and the initial winning bid. While I acknowledge your policies, it is important for me to reiterate that as a customer, I believe in fair and transparent pricing. The discrepancy between the $82 winning bid and the $113-$116 total charges, including shipping and late fees, has left me feeling frustrated and disappointed.
  
  I have filed a complaint with the Better Business Bureau (BBB) to address this issue formally. My hope is that we can find a resolution that aligns with your companys policies while ensuring a more transparent and customer-friendly experience.
  
  I would appreciate a thorough review of this matter and any further information or actions you can provide to address my concerns. Thank you for your attention to this issue
  
  
  Regards,
  
  ***************************

  Business response

  11/07/2023

  Hi ****, 

   

  Thank you for your response.  While we understand that it may be frustrating to be charged unexpected fees, we must respectfully disagree with your assessment that your winning bid was $82. In this case, your winning bid was just over $100. This amount was shown to you at the time of bidding, as it is important that Goldin's customers understand the difference between hammer price and total price. The additional fees, which make up a much smaller percentage of the total fees, are all spelled out in our Conditions of Sale and FAQ as well. We hope you will continue doing business with us

• Initial Complaint

  08/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a privacy concern about the the ********************************** functions. If you were to go to this website for the first time on a personal computer or smart device, something that has your personal information saved and you click on 'login' because there is no 'sign up' or create account option. It will automatically pull your email without consent and your first and last name without consent. There is no pop up on the page requested 'cookies' ect. This is a privacy violation in my opinion. I don't know the extent of it. But it feels illegal. I went to the website for the first time on my smart phone, clicked login to see if I could create an account. It created it for me and some how automatically had my first and last name/email pulled from my phone. That's stealing in my eyes. Then I did it again on my personal computer. Same thing, using a different email of mine. Please! Please! forward this to whoever needs to know about a privacy issue like this. I did not know where to report something like this. My thought was the BBB. I'm leaving all of my personal info out of this complaint and just want someone to experience it and see if its legit. Cause it again feels illegal AF

  Business response

  08/22/2023

  **************,

   

  Thank you for reaching out.  This is not a setting on our website, rather a setting on your devices that pre-fill information for you on sites that allow for fields to be pre filled. Unfortunately, there is nothing we can do to prevent that and I would recommend you tubing a video on how to turn that setting off on your device. Our website does not have the capability of recognizing the user's device hence our mobile app for single sign on's.  Please let me know if there is anything else I can do for you.

• Initial Complaint

  08/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am new to the hobby. I put an ungraded card for sale on ***** in 2 minutes I had an offer of $1000. At this time I refused because I realized that this card had a value. So I decided to do business (I thought) with pro (goldin) at first everything is going well they want the card. I send them the card and afterwards I become just a ****. I never should have made this mistake. My card was put on the site without any advertising. She ended up at the bottom of the site with only *******. the card finally sold for $91 and it cost $100 for the grade and $50 for the shipper. What I realize is that your company focuses on stars to get likes and attention. When the cards have a lower value, they end up at the bottom of the barrel. I asked 3 times to have a small instagram post to increase views .. it was still a 5/5 raikonnen. and you never made the effort to get the card seen. I am extremely disappointed with your service and I would never advise anyone to do business with you unless these people are world famous and will increase your image in the media. I lost a lot of money and I got cheated. Goldin's over. I hope there will be a company that treats all customers the same.

  Business response

  09/14/2023

  Hi ******,

   

  Thank you for the feedback.  Though we understand your frustration with the sale price there are a few key factors that come into play at every auction and auction house.  looking into the current market before parting ways with your items are crucial to maximizing its potential.  At the time of sale, and still to date there are no comps registered on Card Ladder, meaning there is no precedent for the 2022 Topps Chrome F1 Red Wave Refractor #*** *************************** (#5/5) - PSA MINT 9 sale price.  The Gold Wave refractor sell on average for between $30-50, and they are numbered out of 50.  

  Because there is no precedent, this is always a risk to put into auction.  There are many stories of items over selling their estimated cost as well in every auction.  As you are aware we run auctions weekly, most weeks there are two auctions running simultaneously with thousands of lots in each.  Not every item in every auction is posted on our social media, however, we do try to post as many as possible. The items selected are based on a complex algorithm, and there is a lot that goes into simply photoing, describing, and posting on our media sites.  Again, we apologize that your item did not meet the offered sale price before hand, but we certainly hope you understand we intend for every item to sell for as much as possible.  If would like to continue this conversation feel free to contact us anytime at ********************************* 

  
  
  

• Initial Complaint

  05/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I SENT IN 3 basketball cards to goldin to be graded and submitted for auction. Two cards went to a person name ******************* AND MY 3rd card went to an employee name *****************************. I overnighted my cards and choose the option for express grading. I called once 2 weeks ago for a update I was told they are in curation no other answers. No communication from from the employees assigned to the cards at all. I called again spoke with a representative name ***** who clearly does not understand how to mute a phone she was laughing in the background about me being upset that the account or cards could not be located even though I explained I choose express grading and I have proof of tracking and cards being delivered. I asked how does this take a month and yet still nothing she proceeds to say they are the warehouse getting ready for auction so I asked how can you know you just said you cant locate the account at all she then said because of what she cant see she will have to look into and give a call back. I am disgusted with how this company takes your cards offers no communication have employees that have no regards for a persons frustration and basically either lost my cards or attempting to scam me

  Business response

  06/05/2023

  Hi *****,

  Thank you for reaching out and being a valued customer with **********************!  We are very sorry for the mishap in communication, and I have since been assured from ***** that you have been updated and happy.  If there is anything else that I could do for you, please do not hesitate to contact ** at ********************************** and I would be more than glad to look into this deeper if necessary.  Thank you, and we wish your items the best of luck in auction!

• Initial Complaint

  02/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hi, This is in regards to 5 cards that I sent in to Goldin about 2 and half months ago. They are worth around $300-$400 as is but after grading, which was my intent, they would have been easily over $1000. They have this new thing where you can send them cards and they will get them graded at PSA, then sell them on their auction site. I have asked for an update multiple times and the most helpful response I've gotten was to talk to PSA. They didn't give me any order numbers or information as to which cards were mine so PSA couldn't help. Since then, I have send them emails and called them and all they are doing is ghosting me after giving me a terrible answer. Nobody is telling me where my cards are at and I am under the assumption that they are either lost or have been stolen. The person that was assigned to me is named *******************. Both him and the person I have talked to on the phone are of no help. He has not once told me where my cards are. The lady on the phone told me that I would be getting a call back or an email with more information but I never got that. It really seems like they are scamming me.

  Business response

  02/08/2023

  Hi Caden,

   

  We sincerely apologize for the delay in your cards returning from PSA. I have confirmed that your cards are currently in the Quality Check 1 status with PSA. There is one more Quality Check after this and then they will be shipping back to Goldin. They should be back in a few weeks at most. Your Account Manager should be able to keep you updated throughout the rest of the process.

• Initial Complaint

  10/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I sent a card in for auction under the pretenses that the auction price would be a set price. When they received the card, I spoke with the representative asking how much it would be listed for, to then be told the card wouldn't be set at a price and would be starting at a dollar. I asked for the card to be returned to me, and it was not, and then was sold at auction for **** less then what I wanted the price set at. I asked numerous times for the card to be returned to me, and or the auction price be set at the requested ammount. I initially asked for the card to be returned the day they received it, upon finding out their policy all of a sudden changed. I was under the belief that there would be an agreeded upon set price prior to sending it in, or I would have never sent it in in the first place. It could have been sent back to me the day I requested it to be sent back and none of this would have been settled at that point. As of now the card has been stolen from me, and I want this made right!!!

  Business response

  10/26/2022

  Hi ****,

   

  I apologize that you are not happy with the way ************ turned out. In researching your card and auction, I do see that the auction was started at $100. I am not sure where the confusion came from, but we do not start any auction at one dollar. The consignment team does a lot of research on the value of the card to determine where the auction should start. The grade of the card has the most impact on that decision. I see there was a lot of action on the card during the auction. The team has a really good feel for where to start an auction in order to promote bidding. As far as getting the card back, once the contract is signed and the auction has started, we are unable to return the card per our terms and conditions. 

  Customer response

  10/27/2022

  
  Complaint: 18181909
  
  I am rejecting this response because: I was lied to about being able to start the bidding at a higher dollar amount. Also I received a call from I belive the president of Goldin over two weeks ago telling me that they would do everything they could to resolve this issue and would here back from him in ***** hours, with no response still even with follow up phone calls. On top of this had I not been lied to prior to submitting this card I never would have signed the contract or sent the card in.
  
  
  
  Regards,
  
  *****************************

• Initial Complaint

  08/30/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had a car (*********************** RC first edition 9.5), I was persuaded to auction my card off in the July 2022 sale. I told the representative named *********************** that currently I have offers for $4,500 and he said that this card would get ***** at auction. The auction took place and right away there was issues on viewing my card that I have reported to Goldin. They said that they would get back to me and never did. I requested for my card to be pulled from the auction and I was told that they wont. the auction ended and my card sold for ***** and that is not even 30% of the given estimate. When I complained, I was told 2 things, take a loss and move on, & if you bad mouth us we will get lawyers involved and withhold your payment. To add insult to injury, they still withheld 20% sellers premium from my funds.

  Business response

  10/13/2022

  Hello,

   

  Unfortunately, we are not able to predict the outcome of an auction. The market can be very unpredictable and what we thought *** happen *** turn out not to be the case. Once the auction begins, we are unable to pull the item per the contract you signed when you decided to consign with us. If there was a long term outage on our site or an issue viewing your item, we definitely would have considering some changes in your auction. The team was confident that the issue was fixed and that it would not impact your sale. Obviously the card did not finish where we thought it would, but again, we cannot predict what is going to happen throughout the auction. 

  Customer response

  10/24/2022

  
  Complaint: 17798583
  
  I am rejecting this response because: there was an outage significant one and no one ever got in touch with me to give me an update. 
  
  
  
  Regards,
  
  ***********************

  Business response

  11/04/2022

  Hello ****,

   

  Our IT team confirmed that this issue did not impact others ability to see and bid on your item. It was tested internally at the time and all actions were available to the team. If there had been an extended outage that impacted others ability to bid on your items, we would have explored other options in order to avoid negatively impacting your action. 

  Customer response

  11/07/2022

  
  Complaint: 17798583
  
  I am rejecting this response because:
  
  When I complained to Goldin, they said that they will investigage and get back to me. No one did and it did effect others to bid on my item because I did send it proof of others trying to view my item and they couldnt. i had numerous friends and family try an view my item from multiple devices with no luck. This is unacceptable. Also, I was threatened by a manager named ***********************. I was told the that if I was going to complain or disclose my consignment with the public, Goldin would hold my payment retain an attorney and I would be forced to pay for their legal fees. Furthermore, I was told verbatim, that I should take the loss and move on.
  Regards,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩