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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been away for awhile been really sick I was looking at my account and noticed that My Property Protection has been taken money out of my account for about 4 months now. I have never heard of them nor have I ever subscribed to them ever in my life while I was away my son was paying my Bills for me with me social security, he said that he took has never signed me up for this or ever heard of them. I expect to be refunded and for them to never ever contact, or bill me ever again. If they do I will contact an attorney on this matter Thank you for listening and helping me with this matter. **** *******Business response
07/30/2024
Thank you for drawing our attention to this issue.
At Privacy Patrol, we are dedicated to delivering exceptional Identity Theft Protection services with a commitment to transparency and customer satisfaction. To give you some background, Mr. *********************** joined our service in response to a direct mail campaign.
Our records indicate that ****************** initiated enrollment with our company. During this call and his enrollment, we clearly outlined the benefits and terms associated with the 30-day trial for My Property Protection, our property title monitoring service. After the trial period, members have the option to continue with the service for a monthly fee of $16.50. These details were thoroughly communicated to ****************** at each enrollment stage. Moreover, we discussed the option of automatic payments via his checking account or credit card for his convenience. ****************** provided us with a Mastercard ending in 1686. He also shared his contact number *************) to stay updated on his membership status. Subsequently, we sent him comprehensive information about the service through USPS.
In light of his concerns we have canceled ********************** services with our program and processed a refund to his credit card. We take all feedback seriously, and our commitment to authenticity and transparency is reflected in our A+ rating with the Better Business Bureau.
We trust this addresses the concerns brought forth by ******************. Should there be any further questions or additional information needed, please feel free to contact us.
Best regards,
***** W
Initial Complaint
12/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I've been billed by this company for several months and I didn't realize it until recently. I have not signed up for any services with this company. They have been taking $16.50 out of my account. I'm not sure how they got my account information.Business response
08/26/2024
Thank you for bringing this to our attention. At My Property Protection, our primary goal is to provide home title monitoring that ensures our customers' complete satisfaction. ************************** specializes in protecting the customers most valuable asset: their home, through an advanced suite of tools and technology.
Our U.S.-based team uses cutting-edge technology to monitor millions of property records 24/7, alerting you to any changes in your home's ownership status. We protect our members from criminals who file fraudulent deeds, claiming ownership of your home, and then taking out loans against your equity. This alarming crime can jeopardize your most important asset. We are committed to transparency and integrity, which is why we offer a straightforward cancellation policy, allowing our customers to terminate their services easily, without any hassle.
To provide some context, **************** became a member after responding to a direct mail advertisement from us in July 2023. During her enrollment, we clearly communicated the benefits and terms of our home title monitoring service. Members can choose to continue or cancel their service at any time, but a monthly fee of $16.50 is charged at the end of each month. This was thoroughly explained to ****************. Additionally, we discussed the convenience of automatic deductions from her checking account or credit card, and she provided us with her **** credit card ending in 1272 for this purpose. She also provided her contact details (telephone # ************) to keep her informed about her membership. Following this, we sent detailed order materials via ***** outlining the enrolled programs.
In response to your concerns, we have canceled ******************** membership and issued a refund. We greatly appreciate your feedback and remain committed to maintaining the highest standards of integrity and transparency.
We trust this resolves the issues you've highlighted regarding ******************** case.
Thank you,
***** W
Initial Complaint
05/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 5-3-2023 I noticed a change in my banking account balance . after doing some research I found out that since November of 2022 a company called my property protection was doing a $16.50 debit withdrawal from my checking account that I did NOT authorize. The company is supposedly a property title managing company.I do not own a home and have no reason to have any interest in a company like this as well as paying them money for 0 services rendered. From November of 2022 to the current date this company has taken $115.50 from my checking account. I am seeking a full refund and I would also like an investigation into this company and their business practices if possible. I have found that there are some businesses out there that use 3rd party advertising companies to promote their business. I've been on the other end of these 3rd party companies that are sending spam messages and phone calls. Any justice that can prevent the "shady" operation of any of these businesses would be a true blessing. I don't have a personal computer or a reliable internet connection but if any further information is needed please contact me at ************. I did cancel my debit card as well as have an investigation through ********************* filed in regards to the above mentioned complaint. After explaining this to a bbb representative on the phone I was advised to file a complaint through bbb, as well as reporting this issue to the federal trade Commission and quite possibly contacting the ********** attorney generals office.Thank you for your timeBusiness response
08/26/2024
Thank you for reaching out to us. At My Property Protection, we are dedicated to providing top-tier home title monitoring, ensuring complete satisfaction for our customers. Our website, **************************, is designed to safeguard your most precious asset: your home.
We utilize advanced technology to monitor property records continuously, ensuring you are promptly alerted to any unauthorized changes in your home's ownership status. This protection is vital in defending against criminals who may attempt to claim ownership of properties fraudulently.
To address ******************** situation specifically: He joined our services in November 2022 through a direct mail campaign where he reached out to us directly via the phone. During his enrollment, we clearly outlined the benefits and terms of our service, including the monthly charge of $16.50.
**************** was informed about the automatic payment setup through his Mastercard card ending in 5953, and he provided his contact information to ensure effective communication regarding his membership. Additionally, he gave us his contact details (telephone # ************) to keep him informed about his membership. Following this, we dispatched detailed order materials explaining the enrolled programs to him via USPS.
In response to your concerns, we have canceled ******************** membership and processed a full refund. We appreciate your feedback and are committed to maintaining the highest standards of integrity and transparency in all our dealings.
Thank you,
***** W
Customer response
09/04/2024
Complaint: 20017834
I am rejecting this response because: in response to the reply from the business I filed a complaint about. in November of ************************************************************************************ my areathe site directed and redirected to 3rd party advertising and what I would call (scam)sites. I did not complete the survey and exited the site completely. about 8 days later I received a notice of a starting free trial membership to the company in question. I called the number that was provided on the business letter on the same day I received it and cancelled said trial membership. I thought nothing more about it until I noticed the debit transaction. I continued with the steps mentioned in the original complaint. I am not a home owner and have never needed any type of services that this company provided. I never gave this company permission to deduct funds from my account and I did call and cancel anything that I was signed up for without knowing.thank you for your time and I hope I have made things understandable.
Regards,
*********************Business response
09/16/2024
Thank you for bringing this to our attention. In response to Mr. ******* with our service My Property Protection, our primary goal is to provide home title monitoring that ensures our customers' complete satisfaction. ************************** specializes in protecting the customers most valuable asset: their home, through an advanced suite of tools and technology.
Our U.S.-based team uses cutting-edge technology to monitor millions of property records 24/7, alerting you to any changes in your home's ownership status. We protect our members from criminals who file fraudulent deeds, claiming ownership of your home, and then taking out loans against your equity. This alarming crime can jeopardize your most important asset. We are committed to transparency and integrity, which is why we offer a straightforward cancellation policy, allowing our customers to terminate their services easily, without any hassle.
For context, Mr. ****** became a member after responding to a direct mail advertisement in October 2022. He proactively reached out directly to Privacy Patrol to sign up for our identity theft protection services, and during that call we offered him My Property Protection services. Please note, we do not make outbound enrollment callsMr. ****** called our office to enroll in the membership. During her enrollment, we clearly communicated the benefits and terms of our home title monitoring service. Members can choose to continue or cancel their service at any time.
In response to your concerns, we have canceled Mr. ******** membership and issued a full refund of $99.00 back to his Mastercard ending in 5953. We greatly appreciate your time and remain committed to maintaining the highest standards of integrity and transparency.
We trust this resolves the issues you've highlighted regarding **** Greenes case.
Thank you
***** W
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